Restaurant Shift Manager

Dairy Queen • Little Rock, AR

13d • Onsite

About The Position

The Restaurant Shift Manager helps deliver exceptional customer (fan) service and create positive memories in a fun, fast-paced Dairy Queen restaurant. The role assists with managing specific restaurant areas during scheduled shifts, pacing the crew, maintaining an organized and inviting environment, and supporting the training and coaching of team members. The Shift Manager is expected to lead by example, demonstrate accountability and professionalism, and maintain a positive attitude while upholding Dairy Queen’s service and performance standards.

Requirements

• At least 6 months of high-volume quick-service restaurant experience.
• High school diploma or equivalent.
• Ability to supervise specific areas of the business in a fast-paced environment.
• Strong knowledge and application of safe food-handling practices.
• Must be ServSafe certifiable.
• Highly organized and detail oriented.
• Ability to work under pressure while maintaining a positive attitude.
• Ability to stand for the entire shift and lift 50 pounds.
• Good manners, proper personal hygiene, and promptness.

Responsibilities

• Represent the Dairy Queen brand professionally and enthusiastically welcome fans.
• Strive to exceed fan expectations by delivering timely, quality, fan-first service.
• Assist in managing specific areas of the restaurant during scheduled shifts.
• Pace the crew, promote speed of service, and resolve workflow bottlenecks.
• Assist the General Manager and Assistant Manager(s) with training and coaching crew members.
• Help build a highly skilled and productive team.
• Ensure the restaurant is properly organized and staffed.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Resolve fan concerns calmly and follow Dairy Queen’s service recovery standards.
• Maintain a cooperative and harmonious working relationship with management and team members.
• Model performance standards for team members and work stations.
• Demonstrate a genuine passion for excellence and perform other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED