Restaurant Shift Manager

Shake Shack•Wilmington, NC

15d

About The Position

Shake Shack is seeking a Restaurant Shift Manager to help lead restaurant operations and deliver high-quality hospitality. The role directs team members during a shift and supports a safe, clean, high-quality, and efficient guest experience. The manager helps develop a high-performing hourly team and may support operational functions such as purchasing, receiving, and inventory. The position also participates in applicant interviews and assists with employee relations. Shake Shack describes its workplace as fun and inclusive, with hands-on mentorship, training, and opportunities for career growth. The company emphasizes high-quality food, hospitality, and giving back to communities.

Requirements

At least 1 year of restaurant leadership experience supervising a team.
Food Safety Certification according to local jurisdiction.
Strong problem-solving skills.
Effective written and verbal communication skills.

Responsibilities

Manage the flow of service and direct team members’ work during a shift to ensure safety, cleanliness, quality, and speed.
Help build and lead a high-performing team of hourly Team Members.
May assist with operational support functions such as purchasing, receiving, and inventory.
Participate in applicant interviews and assist with employee relations.

Benefits

Weekly pay.
Performance bonuses based on achievement of predetermined goals.
Medical, dental, and vision insurance, and flexible spending accounts.
Supplemental life insurance and short-term disability.
401(k) plan with company match.
Paid time off and sick time.
Paid parental leave.
Employer Assistance Program (EAP).
Commuter benefits.
Corporate discounts for travel, electronics, wellness, leisure activities, and more.
Shake Shack meal discounts.
Charitable opportunities to give back.
Employee Resource Groups.
Career development opportunities.