Restaurant Shift Lead - Niles

Capriotti's Walley•Warren, OH

15h•$14 - $16•Onsite

About The Position

The Restaurant Shift Lead helps oversee day-to-day restaurant operations during assigned shifts, ensuring smooth service, quality food preparation, and a positive team environment. You will support the management team by supervising staff, maintaining Capriottis operational standards, and delivering excellent customer service in a fast-paced restaurant environment. This role is ideal for someone who enjoys working with people, coaching team members, and developing leadership skills in the hospitality industry.

Requirements

Previous experience in restaurant, food service, hospitality, or retail leadership preferred
Experience as a Shift Lead, Crew Leader, Team Lead, or Assistant Manager is a plus
Strong customer service and communication skills
Ability to lead and motivate team members in a fast-paced environment
Excellent time management, organization, and problem-solving skills
Dependable, adaptable, and team-oriented mindset
Must be at least 16 years old
Flexible schedule including nights, weekends, and holidays

Responsibilities

Supervise and support team members during daily restaurant operations
Delegate tasks and ensure all shift duties are completed efficiently
Maintain Capriotti’s standards for food quality, speed of service, and cleanliness
Provide excellent guest service and resolve customer concerns professionally
Follow company policies for food safety, sanitation, and cash handling
Assist with scheduling support, labor management, and inventory monitoring
Maintain cleanliness and organization throughout kitchen and dining areas
Support smooth shift transitions through clear communication with management
Recognize and encourage team performance and positive contributions
Promote a team culture built on respect, accountability, and professionalism