Restaurant Shift Lead

Bear s Restaurant Group•Asheville, NC

15h•Onsite

About The Position

The Shift Lead is responsible for managing the day-to-day restaurant operations during their designated shift. This includes ensuring smooth service, maintaining high-quality food preparation, delivering an exceptional customer experience, and ensuring staff adherence to company standards. The Shift Lead actively leads and coaches team members on the line, fostering teamwork and operational excellence.

Requirements

High School Diploma or equivalent.
1-3 years restaurant experience.
Strong knowledge of federal, state, and local health and labor laws and regulations.
Excellent communication and interpersonal skills, with the ability to foster strong relationships with employees and managers at all levels.
Proven ability to train, develop, and supervise staff, and collaborate with other managers to ensure smooth daily operations.
Capacity to delegate tasks effectively while maintaining accountability for outcomes.
Ability to foster a positive and collaborative work environment, promoting teamwork and employee engagement.
Excellent organizational and time management skills with the ability to work independently, prioritize multiple tasks, and thrive in a fast-paced, dynamic environment.
Exceptional verbal communication skills.
Successful completion of company training program, including mandatory sexual harassment training within 8 weeks of start date.
ServSafe certification - must have or obtain within 8 weeks of start date and maintain certification throughout the course of employment.
TIPS alcohol certification - must have or obtain within 8 weeks of start date and maintain certification throughout the course of employment.

Responsibilities

Performing all Cutter, Cashier, and Sides duties.
Executing leadership responsibilities including task delegation, performance management, problem-solving, training, multitasking, goal alignment, cash management, and compliance and safety.
Following all department processes and procedures, including use of various checklists to ensure all tasks are completed.
Delegating responsibilities to employees based on their roles and skills to maximize efficiency.
Overseeing team members and providing hands-on assistance when needed.
Observing and delivering constructive feedback to both team members and upper management.
Resolving issues and troubleshooting problems as they arise without the need for direct management intervention.
Providing ongoing training for current team members to ensure proficiency in their tasks.
Effectively managing multiple responsibilities while overseeing staff members to maintain efficiency and productivity.
Reporting to the Assistant or General Manager and participating in meetings to review goals and metrics.
Balancing cash drawers accurately and preparing cash deposits securely to ensure financial accuracy, prevent losses, and support smooth restaurant operations.
Maintaining a work environment that adheres to company standards as well as state and federal safety and employment regulations.
Practicing safe food handling at all times, with particular attention to time and temperature controls.
Recording temperature data per company policy.
Adhering to the restaurant’s operational calendar to ensure completion of all required tasks in accordance with company deadlines.
Following documented workflows, processes, and procedures related to the position and/or department.
Assisting in ensuring documented workflows, processes, and procedures are maintained in the company's operations manual and are continuously updated as changes occur.