Restaurant Shift Lead
About The Position
Capriotti’s Sandwich Shop is a rapidly growing fast-casual restaurant brand with more than 100 locations nationwide and exciting expansion plans ahead. Known for our award-winning sandwiches, exceptional guest service, and team-oriented culture, Capriotti’s is a place where great food and great people come together. We are currently hiring a motivated Restaurant Shift Lead to help guide daily operations and support our restaurant team. This role is ideal for someone who enjoys leading others, delivering outstanding customer service, and building a career in restaurant management, hospitality, or food service leadership . At Capriotti’s, every team member plays an important role in creating memorable guest experiences. The Restaurant Shift Lead helps oversee day-to-day restaurant operations during assigned shifts , ensuring smooth service, quality food preparation, and a positive team environment. You will support the management team by supervising staff, maintaining Capriottis operational standards, and delivering excellent customer service in a fast-paced restaurant environment . This role is ideal for someone who enjoys working with people, coaching team members, and developing leadership skills in the hospitality industry. Sharing Our Passion One Sandwich at a Time : Accomplishing the Capriotti’s mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring Hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.
Requirements
- Previous experience in restaurant, food service, hospitality, or retail leadership preferred
- Experience as a Shift Lead, Crew Leader, Team Lead, or Assistant Manager is a plus
- Strong customer service and communication skills
- Ability to lead and motivate team members in a fast-paced environment
- Excellent time management, organization, and problem-solving skills
- Dependable, adaptable, and team-oriented mindset
- Must be at least 16 years old
- Flexible schedule including nights, weekends, and holidays
Responsibilities
- Supervise and support team members during daily restaurant operations
- Delegate tasks and ensure all shift duties are completed efficiently
- Maintain Capriotti’s standards for food quality, speed of service, and cleanliness
- Provide excellent guest service and resolve customer concerns professionally
- Follow company policies for food safety, sanitation, and cash handling
- Assist with scheduling support, labor management, and inventory monitoring
- Maintain cleanliness and organization throughout kitchen and dining areas
- Support smooth shift transitions through clear communication with management
- Recognize and encourage team performance and positive contributions
- Promote a team culture built on respect, accountability, and professionalism
Benefits
- Flexible schedule
- Free uniforms
- Paid time off
- Training & development
- Wellness resources
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Health benefits (for eligible team members)
- Free meals and generous employee discounts
- Flexible scheduling
- Ongoing paid training and leadership development
- Opportunities for advancement
- Opportunities for career growth and promotion from within
- Leadership development and hands-on management experience
- Supportive and fun team culture
- Flexible scheduling for work-life balance
- Be part of a brand known for award-winning sandwiches and exceptional hospitality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
