Restaurant Service Manager

Holiday Inn Wichita East I-35 (Kinseth Hospitality)•Wichita, KS

62d•$50,000 - $55,000

About The Position

The Restaurant Service Manager supervises and coordinates dining room employees who provide courteous, prompt service to customers. The role oversees staffing, training, guest service, service-area supplies, compliance with safety and liquor regulations, departmental expenses, and promotional activities. The manager directly supervises 1–30 Front of the House employees and carries out supervisory responsibilities in accordance with company policies and applicable laws.

Requirements

Bachelor's degree from a four-year college or university, or one to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to perform each essential duty satisfactorily.
May require franchise-specific certification and applicable federal, state, or local food-service certifications.
Ability to meet the stated physical demands, including frequently lifting or moving up to 25 pounds and occasionally lifting or moving up to 50 pounds.

Responsibilities

Hire, orient, schedule, coach, train, and motivate staff.
Develop and implement training goals and objectives related to operations.
Take orders from customers or wait staff and suggestively sell beverages and food.
Check identification for patrons who appear under the legal drinking age and refuse to serve alcohol to minors.
Serve non-alcoholic beverages, mixed drinks, wine, and draught or bottled beer courteously to ensure guest satisfaction.
Inventory, estimate, and order china, glass, linen, and silver supplies according to purchasing guidelines.
Address customer complaints concerning service, food, and beverages.
Inspect the establishment and observe employees and patrons to ensure compliance with occupational, health, and safety standards and local liquor regulations.
Communicate with other departments about matters including maintenance, food preparation, banquets, cleanliness, safety, marketing, motivation, retention, and future planning.
Control departmental expenses according to budget and prevent waste and spoilage.
Maintain knowledge of the competition, market position, and market segments.
Clean and maintain an organized work area.
Plan and arrange promotional programs and advertisements.
Follow KHC policies, procedures, handbook requirements, and property-specific guidelines and standards; maintain a professional image and report to work as scheduled.
Interview, hire, train, assign, and direct employees; appraise performance; reward and discipline employees; address complaints; and resolve problems.