Restaurant Server PM

PALMS SOUTH BEACH INC•Miami Beach, FL

2d•Onsite

About The Position

The Restaurant Server is responsible for providing exceptional food and beverage service that exceeds guest expectations while creating memorable dining experiences. This position serves food and beverages accurately, efficiently, courteously, and in accordance with The Palms Hotel & Spa standards while supporting teamwork, sustainability, and operational excellence.

Requirements

Excellent customer service skills.
Attention to detail.
Strong communication skills.
Ability to multitask in a fast-paced environment.
Basic wine and beverage knowledge.
Ability to work effectively in a multicultural team environment.
Proficient in English; a second language is an asset.
Show Genuine Care for all guests, employees, visitors, contractors, and vendors by treating everyone with courtesy, professionalism, dignity, and respect.
Maintain a professional appearance and demeanor at all times.
Basic computer/POS skills.

Nice To Haves

Minimum one (1) year of restaurant, hotel, resort or upscale dining experience preferred.
High school diploma or equivalent preferred.
Food Handler and Responsible Vendor certification preferred, if applicable.
Alcohol Service Training certification preferred.

Responsibilities

Greet guests promptly and professionally.
Present menus, daily specials and beverage selections.
Answer menu, beverage and allergen questions.
Accurately enter orders into the POS system.
Coordinate with kitchen and bar for timely service.
Verify food quality and order accuracy.
Provide attentive service throughout the dining experience.
Present and process guest checks accurately.
Open and serve wine according to standards.
Complete opening, closing and side work.
Bus and reset tables.
Assist with take-out orders, phones and seating.
Maintain cleanliness of work areas.
Promote menu items and daily specials.
Work cooperatively with all Food & Beverage team members.
Maintain the highest level of customer service and guest satisfaction.
Ensure compliance with health, sanitation and food safety policies.
Adhere to all fire, safety and security procedures.
Attend meetings and training.
Adhere to all sustainability guidelines as part of the Inspired by Nature Program.
Perform other duties as assigned.