Restaurant Server PM

The Lodge at Blue Sky•Wanship, UT

1d•Onsite

About The Position

Our server’s core role is to serve the needs of the business, our guests and our team members by prompt and courteous service delivery in accordance with Auberge Resorts Collection Standards. All members of the Food & Beverage Department are responsible for ensuring that visitors to the hotel are delighted by the quality, creativity, and variety of our food and beverage offerings. Within that, the server is one of the most important positions for influencing guest satisfaction. It is crucial that all team members extend service in a professional, friendly, courteous, efficient and timely fashion.

Requirements

Extended experience providing service in a fine dining environment.
Ability to remain calm during busy periods and treat our guests and our team members with respect.
Professional, polished service, etiquette and protocol skills and knowledge.
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
Current food handling certificate.
Current Alcohol serving certification
Ability to communicate legibly.
Ability to anticipate and understand guests’ service needs remaining calm and courteous.
Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time and make a concise decision in pressure situation.
Ability to focus attention on details.
Ability to maintain good coordination and timing while serving orders quickly.
Ability to endure abundant physical movements throughout the event and to exert physical effort in setting up rooms from to specific standards of each event
Ability to work cohesively with co-workers as part of a team.
Ability to communicate in English, both orally and in writing, using correct spelling and grammar.
Ability to provide legible written communication.
Ability to stand and walk for up to 12 hours.

Nice To Haves

High school graduate or equivalent and some college.
Certification of previous training in liquor, wine and food service.
Any previous serving and bartending training.
Forbes Five Star Service Training/Experience
Prior training in guest relations.

Responsibilities

Take food and beverage orders
Retrieve and serve alcoholic/non-alcoholic averages and food orders to guest tables
Manage having multiple tables at a time along with running the host stand, bussing tables and doing prep work.
Enter orders into the POS system, close out tickets and collect payments.
Assist in the maintenance and cleanliness of the restaurant area and equipment.
Assist with obtaining specific departmental goals and organizational goals.
Work cohesively with all team members of F&B and Culinary to ensure timely service and a synergistic operation.
Understand and adhere to all ARC policies and SOPs.
Check out with the manager on duty before leaving your station or the floor for any reason.
Maintain full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
Follow all safety policies to ensure a safe work area.
Follow all work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
Maintain your station in accordance with standards at all times.
Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in assigned outlets.
Maintain complete knowledge of particular characteristics and descriptions of every wine/champagne available.
Present, open, and serve wine and champagne bottles in accordance with service criteria.
Maintain complete knowledge of tables, seats, station numbers, proper table set up, room capacity, hours of operation, menus, price range, and dress code within the assigned outlet.
Learn and correctly use the Point of Sale(POS) equipment and follow procedures
Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
Clean and break down trays in the dish area, disposing of or returning items into their appropriate bins.
Anticipate guests’ needs, respond promptly and acknowledge guests even when busy.
Maintain positive guest relations.
Handle guest complaints according to service criteria and ensure guest satisfaction.
Inform manager on duty of any challenging guest concern.
Monitor and maintain cleanliness, sanitation, and organization of tables, service areas and outlet itself.
Perform other duties as directed, developed or assigned.