Restaurant Manager

Dunkin' - The Salema Group • Durham, NH

7d

About The Position

The Restaurant Manager leads a Dunkin’ restaurant for The Salema Group, fostering a positive team culture and delivering guest experiences centered on speed, accuracy, and friendliness. The role includes developing team members and future leaders, maintaining brand and safety standards, managing daily operations, and driving business performance through cost control and sales growth. The position requires 40–50 hours per week, typically across 5–6 days, with weekends and holidays as needed. The Salema Group is a family business operating 28 Dunkin’ locations in coastal New Hampshire and Maine. This role is employed by the franchisee, not Dunkin’ Brands, Inc. or its affiliates.

Requirements

• At least 1 year of food service management experience.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to thrive in a fast-paced, high-volume environment.
• High school diploma or equivalent.
• Reliable transportation and flexible availability.
• Ability to stand for extended periods and lift up to 50 pounds.

Nice To Haves

• ServSafe certification.

Responsibilities

• Set and maintain a guest-first culture focused on speed, accuracy, and friendliness.
• Ensure guest interactions reflect brand expectations and service standards.
• Resolve guest concerns promptly and professionally.
• Train, coach, and develop team members.
• Build a leadership pipeline within the store.
• Set clear expectations and provide feedback and accountability.
• Lead by example and maintain a strong presence on the floor.
• Ensure brand, safety, and cleanliness standards are followed.
• Manage daily operations to maintain an efficient, organized environment.
• Oversee scheduling, payroll, inventory, and compliance.
• Manage labor, food costs, and operating expenses.
• Analyze sales trends and implement strategies to drive growth.
• Monitor KPIs and adjust operations to meet or exceed targets.

Benefits

• Competitive pay and monthly bonus with unlimited earning potential.
• 401(k) program.
• Paid time off and sick pay.
• 100% medical and dental coverage for single plans, plus contributions to family plans.
• AFLAC coverage, including accident, short-term disability, and life insurance.
• Free employee meals.
• Tuition assistance through SNHU online programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED