Restaurant Manager

The Edgewater Hotel•Madison, WI

47d•$55,000 - $60,000•Hybrid

About The Position

The Edgewater’s flagship restaurant, The Statehouse, along with Augie’s Tavern and In-Room Dining, creates a signature Madison dining experience. We pair upscale, ingredient-driven American cuisine with an approachable atmosphere and the best views of Lake Mendota. The Statehouse Manager is responsible for ensuring the overall success of these outlets through exceptional guest service, staff leadership, and operational excellence. This role oversees day-to-day operations, financial controls, and guest satisfaction initiatives while promoting a culture of teamwork and service excellence.

Requirements

Must be 18 years or older.
Bachelor’s degree in Hospitality Management, Restaurant Management, or equivalent experience.
2+ years of restaurant management or supervisory experience, preferably in upscale dining or hotel food & beverage.
Strong leadership, interpersonal, and communication skills.
Demonstrated ability to manage multiple tasks, prioritize, and maintain attention to detail.
Working knowledge of restaurant operations, financial statements, and labor productivity.
Ability to handle guest issues with professionalism and resolve concerns effectively.
Must be available to work a flexible schedule including nights, weekends, and holidays.
Ability to lift, push, or pull up to 50 lbs.

Nice To Haves

Food Manager Certification (preferred).
Prior hotel food & beverage experience (preferred).
Working knowledge of boat safety/handling (preferred).

Responsibilities

Lead and mentor staff to maintain high service standards and a welcoming guest environment.
Conduct daily pre-shift meetings to ensure clear communication and readiness.
Create and refine procedures to improve guest experiences, including wait times and service flow.
Monitor guest satisfaction and resolve issues promptly with professionalism.
Build recognition and rapport with repeat guests.
Ensure smooth daily operations across The Statehouse, Augie’s Tavern, and In-Room Dining.
Monitor the quality and consistency of food and beverage offerings.
Maintain inventory control, equipment condition, and cleanliness standards.
Participate in Food & Beverage meetings and contribute to menu development and beverage programs.
Step in to support service roles when necessary.
Manage payroll reporting, tip distribution, and staff scheduling.
Conduct weekly/monthly financial reviews and drive profitability through cost control.
Implement upselling techniques to maximize revenue.
Ensure compliance with liquor liability laws, food safety practices, and emergency procedures.
Recruit, interview, hire, and onboard staff in partnership with Human Resources.
Train and coach staff on service standards, grooming, and uniform compliance.
Provide feedback, progressive discipline, and performance evaluations.
Foster a safe, respectful, and inclusive work environment.
Enforce all Edgewater policies, health, and safety standards.