Restaurant Manager

Twin Peaks (Avalanche Food Group)•McAllen, TX

27d

About The Position

The Assistant Manager works with restaurant staff to provide guests with welcoming service, scratch-made food, and beer. The role motivates employees, maintains a fun and playful atmosphere, and manages profit and loss and inventory control. The Assistant Manager manages daily restaurant operations, employee training and performance, guest satisfaction, recruiting, scheduling, financial administration, purchasing, sanitation, and compliance with company standards and applicable laws. The position reports to the General Manager and Director of Operations and supervises all restaurant staff.

Requirements

At least 2 years of management experience in high-volume, full-service restaurants.
Substantial experience managing high-volume restaurants and/or bars.
Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
Ability to apply common-sense understanding to carry out multi-step instructions and handle rapidly changing situations with many variables.
Ability to calculate change, accurately complete employee checkouts, and calculate bank deposits.
Ability to communicate effectively in English.
High school diploma.
Knowledge of Microsoft Word and Excel.
ServSafe certification.
Ability to complete required training in compliance with local and state regulations, including food and/or alcohol service certifications.

Nice To Haves

Spanish communication skills.

Responsibilities

Manage shifts, make operational decisions, schedule and plan work, and uphold standards for product quality and cleanliness.
Maintain a safe environment for employees and guests and provide employees with daily operational direction.
Ensure a positive guest experience; respond to complaints and investigate and resolve concerns about food quality and service.
Teach, motivate, coach, and discipline restaurant and kitchen employees, and maintain a respectful, fun workplace free of intimidation, discrimination, harassment, and poor performance.
Train and develop hourly employees, document coaching and evaluations, and maintain training schedules, programs, and materials.
Ensure front-of-house employees follow Steps of Service and kitchen employees follow cooking and sanitation standards.
Recruit Twin Peaks Girls who meet or exceed brand image and costume standards.
At the General Manager's direction, hire, supervise, counsel, and train hourly employees, documenting these activities.
Create weekly daily-shift schedules for hourly employees in accordance with company policy.
Handle alleged discrimination or harassment issues in accordance with company policy and applicable state and federal guidelines.
Complete accident and incident reports promptly.
Accurately complete financial, reporting, personnel, and payroll administrative duties on time and in accordance with company procedures.
Estimate food and beverage costs and needs; coordinate purchasing and provisioning; supervise portioning and preparation quantities to minimize waste; place distributor orders and schedule deliveries.
Set a professional example, correct unmet standards, and follow company standards to increase sales and control food, beverage, supply, and labor costs.
Enforce sanitary food-handling practices and cleanliness and maintenance of kitchen and dining areas; ensure compliance with operational standards, company policies, and applicable laws and ordinances.
Ensure consistent, high-quality food preparation and service and maintain the restaurant's cleanliness, uniforms, and appearance standards.
Ensure alcohol is served responsibly and lawfully.