Restaurant Manager

Ritual House•Pittsburgh, PA

63d•Onsite

About The Position

Shorty’s North Shore is looking for an experienced, energetic, and hospitality-driven Floor Manager to join our management team! Shorty’s isn’t just a restaurant and bar—it’s an experience. We bring together great food, cold drinks, sports, entertainment, family, friends, and FUN in a fast-paced, high-energy environment. As our Floor Manager, you’ll be right in the middle of the action—leading your team, connecting with guests, driving service standards, and making sure every shift delivers the Shorty’s experience.

Requirements

3+ years of restaurant, bar, hospitality, or leadership experience
Previous restaurant management, floor management, or comparable FOH leadership experience
A hands-on leader who LOVES being on the floor and working with people
Experience leading servers, bartenders, hosts, bussers, and support staff
Strong understanding of guest service, restaurant operations, labor management, and sales
Ability to thrive in a high-volume, fast-paced environment
Strong business acumen and problem-solving skills
Ability to remain calm, organized, and effective during high-volume shifts
A leader who can motivate, coach, develop, and hold a team accountable
Passion for hospitality and creating memorable guest experiences
Positive attitude, professional presence, and GREAT energy
Strong communication and organizational skills
Ability to work nights, weekends, holidays, game days, concerts, and special events
Must be 21+

Responsibilities

Lead our FOH team and create a positive, energetic, and accountable culture
Run successful shifts from opening through closing
Be visible and engaged with your team and guests—we lead from the floor, not the office
Coach, train, develop, motivate, and retain great team members
Lead servers, bartenders, hosts, bussers, and support staff
Deliver outstanding hospitality through consistent guest interaction and table touches
Resolve guest concerns quickly, professionally, and with genuine hospitality
Manage labor throughout each shift based on business volume
Monitor service standards, ticket times, cleanliness, and the overall guest experience
Ensure opening, closing, side work, cash-handling, comp, and void procedures are followed
Assist with hiring, onboarding, and training new team members
Help execute game days, DJs, live entertainment, large parties, concerts, and special events
Drive sales through great service, team engagement, and strong floor presence
Work closely with our culinary and management teams to create a seamless guest experience
Maintain a clean, safe, organized, and welcoming restaurant
Lead by example every single shift