Restaurant Manager

Bob Evans Restaurants • Ashland, OH

20d

About The Position

The Restaurant Manager supports the restaurant’s daily operations and staff, ensuring execution of company policies, procedures, programs, and systems. The role helps build sales, achieve goals, and improve restaurant profitability while fostering a warm, friendly, hospitable atmosphere and supporting employee and guest satisfaction. The manager oversees staffing and performance, guest service, food quality, cleanliness, safety, financial controls, and labor and food costs. The posting describes the duties under the heading “Assistant Manager Responsibilities.”

Requirements

• High school diploma or equivalent.
• Prior experience in a leadership role is required.
• Excellent communication and interpersonal skills, including conflict resolution abilities.
• Strong planning and organization skills.
• Dedication to providing exceptional guest service.
• Excellent computer skills and basic personal computer literacy.
• Strong analytical and problem-solving skills.
• Exceptional team-building capability.
• Basic business math and accounting skills.
• Ability to manage multiple projects.
• Ability to serve as a role model in employee appearance and presentation.
• Availability to work a variety of shifts and weekends.
• Ability to stand for an entire shift and walk for long periods without rest or sitting.
• Ability to push, lift, carry, and transfer up to 50 pounds.
• Ability to reach, use hands to handle or feel objects, tools, or controls, bend, and stoop.
• Ability to taste and smell, communicate verbally, and use close, distance, color, and peripheral vision, depth perception, and focus adjustment.
• Ability to freely access all areas of the restaurant, including selling floors, stock area, and register area.

Nice To Haves

• At least two years of prior experience in a family, fast-food, or casual dining restaurant is strongly preferred.
• College and/or culinary schooling preferred.
• For restaurants serving alcohol, managers must meet applicable state-mandated age requirements to serve alcohol.

Responsibilities

• Recruit, interview, train, assign, and direct employees; appraise performance; reward and discipline employees; and address complaints and problems in accordance with company policies and applicable laws.
• Coach and mentor team members to support their success and guest satisfaction.
• Model professional behavior and create a warm, friendly, hospitable atmosphere.
• Occasionally assist team members with category job duties as needed.
• Help build store sales by ensuring complete and timely execution of corporate and local marketing programs.
• Champion sales-building activities and suggestive selling; maximize table turnover, sales per guest, and sales per hour.
• Meet and greet guests, investigate food-quality and service issues, and resolve them to achieve guest satisfaction.
• Assist in maintaining efficient operations, cost controls, and profit management.
• Ensure OSHA requirements, local health and safety codes, and company safety and security policies are met; enforce safe work behaviors.
• Monitor daily activities to ensure food quality and cleanliness standards.
• Control day-to-day operations, including cash-control and security procedures; review financial reports and schedules and take appropriate action.
• Control food costs through recipes, portion control, and inventory management.
• Control labor costs by monitoring daily schedules and sales performance using the company’s labor-scheduling tool.
• Perform other duties as assigned.

Benefits

• Competitive compensation; pay up to $56,000 per year depending on experience and geographic location/local market demand.
• Health and welfare benefits.
• 401(k) with company/employer match.
• Flexible scheduling.
• Early close and no late nights.
• Work-life balance.
• Opportunity for development and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED