About The Position

Chili's Managers lead restaurant teams in a high-energy environment, creating a welcoming experience for Guests and fostering teamwork among Team Members. They balance hospitality and operational leadership with the goal of achieving strong business results, maintaining quality standards, meeting financial responsibilities, and making work enjoyable. Managers support Chili's culture and values while building relationships with Guests, employees, and the local community.

Requirements

  • Dependable team player.
  • Prefers to work in a fast-paced environment.
  • Great multitasking skills.

Responsibilities

  • Ensure a great Guest experience.
  • Model and hold Team Members accountable to operational and quality standards.
  • Identify root causes of issues, practice self-reflection, and demonstrate personal accountability, vulnerability, and transparency.
  • Foster open communication between Team Members and Management.
  • Influence Team Member behavior by championing change and restaurant initiatives.
  • Lead with heart and mind.
  • Drive business results by using Chili's systems to control costs effectively.
  • Follow operational systems, including the Manager Timeline, and perform quality Line Checks.
  • Hire, train, retain, and develop Team Members for larger roles.
  • Drive Guest engagement in the restaurant and develop relationships within the community.
  • Understand and practice safe food-handling procedures.
  • Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, and Play Restaurant.
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