Restaurant Manager

Dunkin (Quality Brand Group)•Waxahachie, TX

33d•$50,000 - $62,000

About The Position

The Restaurant Manager administers, directs, and oversees recruitment and team-member development, and ensures operational standards for quality, service, and cleanliness are implemented effectively. The manager helps set and achieve store sales and profitability goals, operates the restaurant cost-effectively, and is accountable for the store’s full P&L. The role requires active leadership and attention to customer and employee needs, with a focus on continually improving store operations. During an assigned shift, the manager oversees the people and processes needed to provide a friendly guest experience, prepare products to operational and quality standards, and manage service delivery. The Restaurant Manager provides leadership and motivation to the store team through Shift Leaders and/or an Assistant Manager or directly, and is responsible for counseling, disciplining, promoting, and firing store-level employees. The position is with Quality Brand Group LLC, a Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas.

Requirements

Food-service industry experience is required.
Food Safety and Serve Safe certification.
Fluent English speaking and reading ability.
Math and writing skills.
Restaurant, retail, or supervisory experience is required.
Ability to anticipate and understand guests’ needs and exceed expectations.
Ability to set compelling targets and deliver on commitments.
Ability to make sound decisions based on analysis, experience, and judgment.
Ability to build effective teams, place people in appropriate roles, enable team decision-making, and celebrate team success.
Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Motivated and enthusiastic, with the ability to think and work independently.

Responsibilities

Lead operational excellence.
Maintain a strong focus on guest satisfaction.
Train and develop team members.
Achieve financial goals, including sales projections, and control expenses.
Use effective communication and coaching skills.
Manage purchasing, scheduling, sales, training, and physical-facilities maintenance.
Oversee recruitment and development of team members.
Implement and enforce operational standards for quality, service, and cleanliness.
Help set and achieve store sales and profitability goals and manage the store’s P&L.
Manage shift processes and people to deliver a friendly guest experience and products that meet operational and quality standards.
Provide leadership, direction, and motivation to the store team.
Counsel, discipline, promote, or terminate store-level employees.