Restaurant Manager

Shake Shack•Lancaster, PA

27d

About The Position

The Restaurant Manager oversees daily restaurant operations at Shake Shack to ensure superior service and guest satisfaction. The role trains, motivates, and manages team members, using coaching and leadership to promote hospitality and excellence. The manager also develops and implements plans to promote the brand in the local community and ensures compliance with sanitation and safety regulations. Shake Shack describes its workplace as fun, inclusive, and collaborative, with hands-on mentorship, training, and opportunities for learning and growth. The company emphasizes high-quality food, hospitality, and giving back to the community.

Requirements

2–3 years of restaurant management experience in a high-volume, fast-paced restaurant setting.
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
Aptitude for leading, coaching, and driving excellence at every level.
Understanding of the financial aspects of business operations.
Willingness to work flexible hours.

Nice To Haves

Food handler certification.

Responsibilities

Manage daily restaurant operations to ensure superior service and guest satisfaction.
Train team members on all aspects of Shack operations.
Motivate and manage team members to provide the highest level of hospitality.
Demonstrate leadership focused on coaching and achieving excellence.
Develop and implement plans to promote the brand in the local community through word-of-mouth and restaurant events.
Ensure compliance with sanitation and safety regulations.

Benefits

Weekly pay and performance bonuses.
Shake Shack meal discounts.
Exclusive corporate discounts for travel, electronics, wellness, leisure activities, and more.
Medical, dental, and vision insurance.
Employer-paid life and disability insurance.
401(k) plan with company match.
Paid time off.
Paid parental leave.
Access to an Employee Assistance Program on Day 1.
Pre-tax commuter and parking benefits.
Flexible spending and dependent care accounts.
Development and growth opportunities.