Restaurant Manager

Dunkin' - The Salema Group • Hampton, NH

23d • Onsite

About The Position

The Restaurant Manager leads a Dunkin’ restaurant for The Salema Group, creating a positive guest experience and taking ownership of team development, daily operations, and business performance. The role requires a hands-on leader who can work effectively in a fast-paced, high-volume environment and lead by example.

The manager maintains a guest-first culture focused on speed, accuracy, and friendliness; trains and develops team members; and ensures brand, safety, and cleanliness standards are followed. The position oversees scheduling, payroll, inventory, and compliance, and manages labor, food costs, and operating expenses. The manager also reviews sales trends and KPIs and adjusts operations to support growth and meet performance targets.

The Salema Group is a family business operating 28 Dunkin’ locations in coastal New Hampshire and Maine, and has been in the Dunkin’ business since 1979. This position is employed by the Dunkin’ franchisee, not Dunkin’ Brands, Inc. or its affiliates.

Requirements

• At least 1 year of food service management experience.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to thrive in a fast-paced, high-volume environment.
• High school diploma or equivalent.
• Reliable transportation and flexible availability.
• Ability to stand for extended periods and lift up to 50 pounds.

Nice To Haves

• ServSafe certification.

Responsibilities

• Set and maintain a guest-first culture focused on speed, accuracy, and friendliness.
• Ensure guest interactions reflect company standards and brand expectations.
• Resolve guest concerns quickly and professionally.
• Train, coach, and develop team members.
• Build a leadership pipeline within the store.
• Set clear expectations and provide feedback and accountability.
• Lead by example with a strong presence on the floor.
• Ensure brand, safety, and cleanliness standards are executed.
• Manage daily operations to maintain an efficient, organized environment.
• Oversee scheduling, payroll, inventory, and compliance.
• Manage and control labor, food costs, and operating expenses.
• Analyze sales trends and implement strategies to drive growth.
• Monitor KPIs and adjust operations to meet or exceed targets.

Benefits

• Competitive pay with a monthly bonus and unlimited earning potential.
• 401(k) program.
• Paid time off and sick pay.
• 100% medical and dental coverage for single plans, plus a contribution toward family plans.
• AFLAC coverage, including accident, short-term disability, and life insurance.
• Free employee meals.
• Tuition assistance through SNHU online programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED