Restaurant Manager

Bricktown Brewery Restaurants•Branson, MO

7d•Onsite

About The Position

The Restaurant Manager leads the Front of House (FOH) to provide exceptional guest experiences and partners with the management team to maintain high standards of guest service and profitability while following Bricktown Brewery policies and procedures. The role reports to the General Manager and is based at Bricktown Brewery in Branson, Missouri. It is a full-time position with a salary of $55,000–$60,000, dependent on experience. The manager supports daily restaurant operations, team supervision, sales and business goals, food and beverage quality, health and safety, guest recovery, staff training and scheduling, and financial and administrative duties. The position also includes completing assigned Manager-in-Training projects and program requirements. Work involves standing or walking for up to 10 hours, working 50 or more hours per week, and weekend availability; two scheduled days off are rarely consecutive.

Requirements

At least 1 year of restaurant experience.
Must be at least 21 years of age.
Knowledge of guest service principles and processes, including active listening, guest needs assessment, service standards, and guest satisfaction.
Effective communication skills.
Ability to drive sales by cultivating new guests and retaining existing guests.
Knowledge of menu items and food and beverage preparation.
Strong coaching and performance management skills, including the ability to motivate, develop, and direct team members.
Ability to analyze information and manage financial performance, including budgeting, P&L comprehension, math, and reading comprehension.
Ability to make sound decisions in a fast-paced environment.
Working knowledge of restaurant equipment and local and national health codes.
Strong time-management skills, including managing personal time and the time of others.
Proficiency with Ctuit, Aloha POS, Excel, Word, Ops Analytica, and Outlook.
Ability to stand and/or walk for up to 10 hours.
Ability to maintain constant communication with guests and team members.
Ability to operate a cash register and POS system and handle cash accurately.
Ability to reach, bend, stoop, and wipe, and to lift up to 50 pounds.
Ability to work 50 or more hours per week and be available on weekends.
Ability to complete required alcohol and food safety certifications within 60 days of employment.
Ability to successfully complete the Bricktown Brewery Manager-in-Training program.

Nice To Haves

Restaurant management experience preferred.
Associate degree in Hospitality or a related field preferred.

Responsibilities

Execute daily restaurant operations, including supervision of hourly team members.
Assist the General Manager with sales initiatives and business goals.
Support FOH operations, including systems adherence, health inspections, order guides, beer quality control, food safety, and sanitation.
Oversee food presentation to ensure items meet Bricktown Brewery specifications.
Monitor compliance with health and safety regulations for food preparation and service.
Maintain the building, equipment, and supply levels; coordinate repairs with vendors and contractors and perform basic maintenance as needed.
Resolve guest complaints and comments promptly and professionally to support guest recovery.
Promote a safe environment for guests and team members by minimizing risks, completing accident reports, and following procedures when injuries occur.
Communicate team member issues or concerns to the management team through meetings or the digital manager log.
Sign off FOH and BOH team members at the end of their shifts.
Follow company procedures, including those for Workers’ Compensation and General Liability claims.
Complete assigned Manager-in-Training projects.
Assist with company programs and systems, including the MIT program, hourly training, and Certified Trainer program.
Help prepare hourly team member schedules based on budgeted labor.
Support accurate and timely financial, HR, and payroll administration in accordance with company policies.
Follow cash-handling procedures and maintain proper security procedures.
Partner with the General Manager to monitor weekly expenditures, invoice entry and coding, sales projections, and food, labor, and supply costs against budget expectations.
Perform other duties as assigned by the Regional Manager, General Manager, or Operations Leadership.
Complete required alcohol and food safety certifications within 60 days of employment.
Successfully complete the Bricktown Brewery Manager-in-Training program at the assigned restaurant or a nearby location.