Restaurant Manager

KFC•Port Hueneme, CA

8d•$23 - $25

About The Position

The Restaurant Manager leads a multi-million-dollar restaurant business and oversees day-to-day operations, team members, and shift supervisors. The role builds team capabilities, fosters a positive store culture, provides exceptional customer service, and coaches team members. The manager is responsible for restaurant performance, operational standards, food and beverage quality, service, cleanliness, safety, and security. The position description notes that additional responsibilities reasonably within the role may be assigned as business needs develop.

Requirements

Previous customer service or cashier experience is desirable.
Proficiency using Microsoft Office, including Word and Excel.
Ability to use Internet Explorer, MS Word, and Excel.
Regular access to a personal vehicle.
Ability to perform the physical and mental requirements described for the position, including standing, walking, sitting, stooping or bending, reaching, handling items, pushing or pulling up to 90 pounds up to 30 feet, and lifting up to 25 pounds.
Clear speech and good hearing, including in noisy social environments; clear near vision and vision sufficient to drive safely, with or without corrective lenses.
Ability to use critical thinking, interpret written, oral, or schedule information, make sound decisions, set goals, evaluate situations, adjust work, and respond appropriately to customer requests.
Ability to work with supervision and assess variable situations to determine appropriate responses.
Ability to work around varying weather, soil, pollen, grass and plant materials, fertilizer, cleaning solutions, possible pest-control chemicals, paints or solvents, and potential biohazards or building waste.

Nice To Haves

Previous customer service or cashier experience.

Responsibilities

Manage overall restaurant operations, including inventory and cash-control systems.
Maintain compliance with local and national health and food-safety codes, company safety and security policies, and applicable KFC and City, State, and United States safety regulations.
Recruit, hire, train, and develop high-quality team members.
Maintain a positive work environment that promotes the company’s culture and values.
Ensure food and beverage quality, service, and cleanliness standards are met.
Maintain operational and training standards consistently.
Respond to written and verbal customer concerns and creatively solve problems.
Conduct performance evaluations and recommend promotions or corrective actions when appropriate.
Create a happy and safe work environment.
Ensure restaurant plans and marketing initiatives are implemented.
Hold team members accountable through the performance-management process.
Recognize employees for exceptional performance and embodiment of company core values using the RBD Value Card.
Attend staff, departmental, and required meetings.
Follow cash-handling, safety, and security procedures.
Demonstrate knowledge of and comply with RBD Human Resources policies and processes.
Carry out timekeeping and required performance-management responsibilities.
Manage disciplinary situations and employee conflicts, and handle related communication appropriately.
Complete required company training on time.