Restaurant Manager

Dunkin' - The Salema Group • Portsmouth, NH

10d

About The Position

The Restaurant Manager leads a Dunkin’ restaurant team to deliver positive guest experiences and strong business results. The role sets a guest-first culture focused on speed, accuracy, and friendliness; develops and holds team members accountable; and maintains brand, safety, and cleanliness standards. The manager oversees daily operations, scheduling, payroll, inventory, and compliance, while managing costs, analyzing sales trends, monitoring KPIs, and implementing strategies to meet or exceed targets.

The Salema Group is a local family business that owns and operates 28 Dunkin’ locations in the seacoast region of New Hampshire and Maine and has been in the Dunkin’ business since 1979. This position is employed by a Dunkin’ franchisee, not Dunkin’ Brands, Inc. or its affiliates. The franchisee is the employee’s employer and independently determines its wage and benefit programs.

Requirements

• At least 1 year of food service management experience.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to thrive in a fast-paced, high-volume environment.
• High school diploma or equivalent.
• Reliable transportation and flexible availability.
• Ability to stand for extended periods and lift up to 50 lbs.

Nice To Haves

• ServSafe certification preferred.

Responsibilities

• Set and maintain a guest-first culture focused on speed, accuracy, and friendliness.
• Ensure guest interactions reflect company standards and brand expectations.
• Resolve guest concerns quickly and professionally.
• Train, coach, and develop team members.
• Build a leadership pipeline within the store.
• Set clear expectations and provide feedback and accountability.
• Lead by example with a strong presence on the floor.
• Ensure execution of brand, safety, and cleanliness standards.
• Manage daily operations to maintain an efficient, organized environment.
• Oversee scheduling, payroll, inventory, and compliance.
• Manage and control labor, food cost, and operating expenses.
• Analyze sales trends and implement strategies to drive growth.
• Monitor KPIs and adjust operations to meet or exceed targets.

Benefits

• Competitive pay and monthly bonus with unlimited earning potential.
• 401(k) program.
• Paid time off and sick pay.
• 100% medical and dental coverage for single plans, plus a contribution toward family plans.
• AFLAC coverage, including accident, short-term disability, and life insurance.
• Free employee meals.
• Tuition assistance through SNHU online programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED