Restaurant Manager

Twin Peaks (Falcons Management)•Pittsburgh, PA

112d•Onsite

About The Position

This job requires the Manager to direct the work of other store employees in order to create and maintain a profitable store environment that provides best-in-class service, hospitality, and food and beverage to every guest. The Manager must also manage costs, initiate local store marketing and recruiting efforts, and ensure that proper policies are followed, including employment and incident documentation.

Requirements

Must have leadership experience in high-volume restaurants and/or bars.
Ability to effectively communicate in the English language.
Ability to apply common sense and understanding to carry out simple one or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Ability to mathematically compute proper change and accurately settle checks.
Ability to apply common sense understanding to carry out multi-step instructions.
Ability to deal with quickly changing situations with many variables.
Ability to mathematically compute proper change, accurately perform checkouts for employees, and compute correct bank deposits.
Must attend orientation and agree to policies and procedures as outlined.
Must attend and successfully complete the Twin Peaks Manager training program prior to working a shift without supervision.
Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.

Nice To Haves

Spanish and/ or Creole communication skills are extremely helpful.

Responsibilities

Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls
Proactively recruit and cast Twin Peaks Girls that meet or exceed Twin Peaks costume standards. Must follow proper audition and casting guidelines
Ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table
Hold kitchen staff accountable to standards, safety, and sanitation guidelines
Responsibly handle cash, including but not limited to assigning drawers, computing employee checkouts, and bank deposits
Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting the General Manager immediately and the Twin Peaks Corporate Office if necessary
Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
Drive sales by working with other Managers, Twin Peaks Girls and other team members to execute excellent operations and local store marketing efforts
Effectively coach and counsel
Hold team members accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks
Maintain organized and updated training schedules, programs and materials for new employees
Effectively execute training and development programs
Practice sound inventory control
Dress and act professionally each day to set a good example for all employees
Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks
Ensure that alcohol is always served responsibly and in accordance with the law