Restaurant Manager

Hornblower Group Inc.•Philadelphia, PA

6d•Onsite

About The Position

The Restaurant Manager directs and oversees activities in the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations. The role rotates as shift manager and supports restaurant operations aboard a Coast Guard-inspected passenger vessel, working across dining, service, storage, galley-adjacent, and administrative areas. The manager helps maintain safety and sanitation standards, develops service and product quality, and leads, trains, and schedules restaurant shipmates.

Requirements

High school diploma or equivalent required.
At least five years of total restaurant experience in a full-service, high-volume environment.
Supervisory experience required.
RAMP Certification required for responsible alcohol service.
SERV Safe Certification required to meet health department sanitation codes and requirements.
Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.
Ability to stand and walk for extended periods throughout a shift.
Ability to navigate stairs, ladders, narrow passageways, and confined spaces onboard vessels.
Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
Ability to respond quickly and effectively during normal operations, guest-service situations, and emergency procedures.
Ability to work safely in a fast-paced environment with moving equipment, wet surfaces, temperature variations, and moderate noise.
Ability to visually inspect service areas, food presentation, cleanliness, and safety conditions.
Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
Successfully complete vessel-specific safety and emergency training.
Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Nice To Haves

Associate or bachelor's degree in a related field preferred.

Responsibilities

Provide exceptional hospitality to guests and shipmates according to the RESPECT Service System.
Rotate as shift manager and ensure compliance with cruise scripts, staff supervision, quality meal service, and entertainment.
Gather information from other departments to support guest satisfaction, including special requests, additional services, and timing.
Conduct pre-cruise meetings and communicate cruise details to employees, including seating charts, special bar packages, and boarding procedures.
Maintain high safety standards for customers and staff.
Maintain sanitation standards in accordance with local regulations and corporate guidelines.
Develop and execute programs to improve service and product quality.
Lead by example and demonstrate professionalism, integrity, and strong work habits.
Build strong teamwork among the crew.
Assist with hiring, training, and developing restaurant shipmates.
Help develop and execute shipmate incentive programs.
Maintain good working relationships with marine, sales, and administration departments.
Attend scheduled meetings.
Operate restaurant systems, including point-of-sale, inventory and purchasing, and reservations systems.
Reconcile onboard cash and credit sales with the point-of-sale system.
Review shift timekeeping records for accuracy.
Create department schedules that ensure appropriate staffing within budget guidelines.
Perform additional duties as assigned.