Restaurant Manager

Dunkin' - The Salema Group • Kittery, ME

24d

About The Position

The Restaurant Manager leads a Dunkin’ restaurant team, builds a positive culture, develops talent, and ensures strong guest service. The role focuses on maintaining a guest-first experience, leading and coaching employees, overseeing daily operations, and managing business performance. The manager is expected to lead by example on the floor and uphold brand, safety, and cleanliness standards.

The position is with The Salema Group, a family business that owns and operates 28 Dunkin’ locations on the seacoast of New Hampshire and Maine and has been in the Dunkin’ business since 1979. The role is employed by the franchisee, not Dunkin’ Brands, Inc. or its affiliates.

The schedule is 40–50 hours per week, 5–6 days per week, with weekends and holidays as needed.

Requirements

• At least 1 year of food service management experience.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to thrive in a fast-paced, high-volume environment.
• High school diploma or equivalent.
• Reliable transportation and flexible availability.
• Ability to stand for extended periods and lift up to 50 pounds.

Nice To Haves

• ServSafe certification.

Responsibilities

• Set and maintain a guest-first culture focused on speed, accuracy, and friendliness.
• Ensure guest interactions meet company standards and brand expectations.
• Resolve guest concerns promptly and professionally.
• Train, coach, and develop team members.
• Build a leadership pipeline within the store.
• Set clear expectations and provide feedback and accountability.
• Lead by example with a strong presence on the floor.
• Ensure brand, safety, and cleanliness standards are followed.
• Manage daily operations to maintain an efficient, organized environment.
• Oversee scheduling, payroll, inventory, and compliance.
• Manage and control labor, food costs, and operating expenses.
• Analyze sales trends and implement strategies to drive growth.
• Monitor key performance indicators and adjust operations to meet or exceed targets.

Benefits

• Competitive pay with a monthly bonus and unlimited earning potential.
• 401(k) program.
• Paid time off and sick pay.
• Medical and dental coverage for individual plans, plus a contribution toward family plans.
• AFLAC coverage, including accident, short-term disability, and life insurance.
• Free employee meals.
• Tuition assistance through SNHU online programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED