Restaurant Manager

Shake Shack•Norfolk, VA

20d

About The Position

Shake Shack is seeking a Restaurant Manager to lead daily restaurant operations and deliver high-quality food, service, and guest experiences. The role includes training, coaching, and motivating team members, maintaining compliance with sanitation and safety requirements, and promoting the brand in the local community. Shake Shack describes its work environment as fun, inclusive, and collaborative, with hands-on mentorship, training, and growth opportunities.

Requirements

2–3 years of restaurant management experience in a high-volume, fast-paced restaurant setting.
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
Aptitude for leading, coaching, and driving excellence at every level.
Understanding of the financial aspects of business operations.
Willingness to work flexible hours.

Nice To Haves

Food handler certification.

Responsibilities

Manage daily restaurant operations to ensure superior service and guest satisfaction.
Train team members on all aspects of Shack operations.
Motivate and manage team members to provide the highest level of hospitality.
Lead through coaching and a focus on achieving excellence.
Develop and implement plans to promote the brand in the local community through word-of-mouth and restaurant events.
Ensure compliance with sanitation and safety regulations.

Benefits

Weekly pay and performance bonuses.
Shake Shack meal discounts.
Exclusive corporate discounts for travel, electronics, wellness, leisure activities, and more.
Medical, dental, and vision insurance.
Employer-paid life and disability insurance.
401(k) plan with company match.
Paid time off.
Paid parental leave.
Access to an Employee Assistance Program on Day 1.
Pre-tax commuter and parking benefits.
Flexible spending and dependent care accounts.
Development and growth opportunities.