Restaurant Manager

Hotel Marcel (Charlestowne Hotels)•New Haven, MI

14d

About The Position

The Restaurant Manager is a hands-on leader who works alongside the team to strengthen teamwork and customer service and create an exceptional visit for every customer. The role leads a food and beverage team in a fine dining environment and is responsible for coordinating restaurant operations and supporting a consistently high standard of service. The manager oversees employee hiring, development, scheduling, and training; assigns service tasks; supports special events; and ensures dining areas and tables are ready for service. The role communicates menu choices, specials, deviations, and item availability to staff, maintains grooming and appearance standards, follows company safety and security policies, protects confidential information and company assets, and responds to guest needs. The position also involves reporting accidents, injuries, and unsafe conditions to Human Resources and complying with quality assurance expectations and standards. The job requires standing, sitting, or walking for extended periods; moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance; and accessing and navigating through hotel departments. This description is not an exhaustive list of duties.

Requirements

Minimum of 3–5 years of restaurant management experience.
Ability to direct and coordinate the organization’s goals and objectives.
Hands-on leadership style.
Ability to build, coach, and develop a team.
Excellent interpersonal communication skills.
Exceptional customer service and problem-solving skills.
Detail-oriented with a focus on quality.
Willingness to work nights, weekends, and holidays when the restaurant is open and based on business needs.

Responsibilities

Oversee employees, including hiring, development, scheduling, and training.
Ensure a high level of service throughout operations and provide guests with a memorable dining experience.
Create a service-first work environment.
Maintain cleanliness of assigned front-of-house areas, including windows, light fixtures, and the entrance.
Assign service-related tasks to servers.
Ensure dining tables are properly prepared for service.
Communicate menu choices, specials, menu deviations, and item availability to staff.
Assist with special events as needed.
Consistently adhere to grooming and appearance standards.
Understand and communicate products and services available at the hotel.
Follow company safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to Human Resources.
Ensure team members’ uniforms are neat and professional and that grooming standards are followed.
Maintain confidentiality of proprietary information and protect company assets.
Anticipate and address guests’ service needs and thank guests with genuine appreciation.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.