Restaurant Manager

Hard Rock Hotel & Casino Ottawa•New York, NY

15d•$83,000 - $85,500•Onsite

About The Position

The Restaurant Manager oversees Food & Beverage operations across restaurant outlets, banquet areas, and event spaces at Hard Rock Hotel New York. As an outlet leader, this person helps the property achieve its goals by advocating for change and achievement while aligning department operations with the company’s culture, mission, values, and quality standards. The role is responsible for creating a professional, personable service climate that supports long-term engagement among employees, guests, and owners, and for delivering an authentic Hard Rock guest experience. The manager leads restaurant and banquet operations, ensures consistent service and brand standards, balances staffing and labor, and supports excellent guest experiences through service and product quality. The role also works with the audio/visual team, responds to guest concerns, monitors quality-assurance scores and feedback, and ensures property policies and health and safety guidelines are implemented.

Requirements

At least 2 years of experience in similar roles.
Strong leadership and effective communication skills; leads professionally and inspires others.
Detail-oriented and highly organized, with the ability to thrive in a fast-paced, high-expectation environment.
Ability to anticipate guest needs, solve problems, and maintain high standards.
Applicants must be authorized to work in the United States.

Nice To Haves

Degree or diploma in Hospitality Management, or an equivalent combination of education and experience.
At least 5 years of previous experience is desired.

Responsibilities

Lead restaurant and banquet operations.
Participate in periodic department inventories.
Monitor operations to ensure the sequence of service is followed consistently and brand standards are properly executed.
Work with the audio/visual team to meet client needs and expectations.
Balance staffing levels and labor to support employee and guest engagement and achieve cost ratios.
Exceed guest expectations through exceptional service and product quality to build loyalty to the property and Hard Rock brand.
Resolve guest complaints and implement changes to prevent future issues.
Monitor quality-assurance program scores and guest feedback, taking corrective action when necessary.
Maintain a presence in the property during peak business periods.
Ensure department implementation of property policies and procedures, including health and safety guidelines.