Restaurant Manager

Dunkin' Donuts • Ponte Vedra Beach, FL

9d

About The Position

Restaurant Managers develop a dedicated team that delivers great guest experiences and profitable top-line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards. The role focuses on building and developing the team, delivering guest satisfaction, executing restaurant standards, and driving profitability while complying with restaurant, Brand, and franchisee policies.

Requirements

• Ability to communicate clearly verbally and in writing in English.
• Math and financial management skills.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age, where applicable.
• High school diploma or equivalent.
• Guest Focus: anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results: set compelling targets and deliver on commitments.
• Problem Solving and Decision Making: make sound decisions based on analysis, experience, and judgment.
• Building Effective Teams: place the right people in the right roles, enable decision-making, and celebrate team success.
• Conflict Management: use interpersonal skills to address difficult issues and resolve disagreements constructively.
• Developing Direct Reports and Others: provide honest feedback, coaching, and support to help team members achieve personal and professional goals.

Responsibilities

• Promote a respectful team environment by coaching and providing feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
• Hire, train, and develop employees, and plan staffing levels to meet guest and business needs.
• Continue learning and share knowledge and skills to help others develop and grow.
• Hold themselves and the team accountable for responsibilities and results.
• Prioritize guests and model exceptional guest service, creating a sense of urgency to satisfy them.
• Ensure Brand standards and systems are executed.
• Engage and empower the team to develop solutions that drive business results.
• Complete required training, including ServSafe® certification.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Support the safety and security of the team and guests through preventative maintenance and cleanliness.
• Analyze the restaurant environment and business results, identify opportunities, and develop action plans with the team to set and achieve goals.
• Comply with restaurant, Brand, and franchisee policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED