Restaurant Manager at Shorty's Waterfront

Ritual House•Pittsburgh, PA

9h•Onsite

About The Position

Shorty’s Waterfront is seeking an experienced, energetic, and hospitality-driven Floor Manager to join their management team. This role is central to creating a memorable guest experience in a high-energy, fast-paced environment with over 30 TVs, DJs, special events, and large parties. The Floor Manager will lead the Front of House (FOH) team, connect with guests, drive service standards, and ensure every shift meets guest expectations. The position is a full-time, salaried management role located in West Homestead, PA.

Requirements

3+ years of restaurant, bar, hospitality, or leadership experience
Previous restaurant management, floor management, or comparable FOH leadership experience
A hands-on leader who loves being on the floor and working with people
Experience leading servers, bartenders, hosts, bussers, and support staff
Strong understanding of guest service, restaurant operations, labor management, and sales
Ability to thrive in a high-volume, fast-paced environment
Strong business acumen and problem-solving skills
Ability to remain calm, organized, and effective during high-volume shifts
A leader who can motivate, coach, develop, and hold a team accountable
Passion for hospitality and creating memorable guest experiences
Positive attitude, professional presence, and great energy
Ability to work nights, weekends, holidays, game days, and special events
Must be 21+

Responsibilities

Lead the FOH team and create a positive, energetic, and accountable culture.
Run successful shifts from opening through closing.
Be visible and engaged with the team and guests, leading from the floor.
Coach, train, develop, motivate, and retain team members.
Lead servers, bartenders, hosts, bussers, and support staff.
Deliver outstanding hospitality through consistent guest interaction and table touches.
Resolve guest concerns quickly, professionally, and with hospitality.
Manage labor throughout each shift based on business volume.
Monitor service standards, ticket times, cleanliness, and overall guest experience.
Ensure opening, closing, side work, cash-handling, comp, and void procedures are followed.
Assist with hiring, onboarding, and training new team members.
Help execute game days, DJs, entertainment, large parties, and special events.
Drive sales through great service, team engagement, and strong floor presence.
Work closely with culinary and management teams to create a seamless guest experience.
Maintain a clean, safe, organized, and welcoming restaurant.
Lead by example every single shift.