Restaurant Manager, Violi

DineAmic Hospitality•Oak Brook, IL

2d•$70,000 - $85,000•Onsite

About The Position

Violi, a Greek taverna-style restaurant at Oakbrook Center in Oak Brook, Illinois, is seeking experienced and enthusiastic Restaurant Managers. The manager assists with day-to-day front-of-house operations while driving sales, managing costs, and delivering an exceptional guest experience. The role oversees restaurant shifts and service, manages guest reservations and concerns, and hires, trains, supervises, and develops restaurant staff. It also ensures accurate administrative work and compliance with company policies and food-safety, hygiene, and employee-health standards.

Requirements

At least 2 years of management experience in a high-volume, full-service restaurant.
Strong knowledge of food, wine, and beverage service.
Advanced wine knowledge.
Valid Allergen, Sanitation, and ServSafe certifications.
Excellent interpersonal and communication skills.
Ability to recruit, train, and develop high-performing team members.
Technical proficiency with computers and POS systems.
Ability to remain physically active for long periods, stand or walk for extended periods, and handle or control objects and tools.
Ability to speak clearly and understand other people’s speech.

Nice To Haves

Fine-dining or upscale-dining experience.
Wine certification such as WSET, Court of Master Sommeliers, or equivalent.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Responsibilities

Organize, run, and supervise smooth and efficient daily shifts, including opening and closing shifts.
Maintain restaurant ambiance, including lighting, background music, linen service, glassware, dinnerware, utensil quality and placement, food presentation, and service.
Complete paperwork, documentation, reporting, and administrative duties accurately and on time.
Manage reservations, greet guests, and ensure efficient table service.
Build relationships with guests to encourage loyalty, repeat business, and positive reviews.
Listen actively and empathetically, defuse tense situations, and resolve guest issues quickly and professionally.
Hire, train, and supervise servers, bartenders, bussers, and hosts.
Communicate job expectations and monitor, address, and document employee performance through ongoing feedback, recognition, reviews, coaching, and disciplinary action when necessary.
Hold team members accountable to company policies, safety standards, and excellent customer service.
Establish, follow, and enforce food-safety, hygiene, and employee-health regulations to maintain a safe, secure, and healthy environment.
Perform other duties as assigned within the scope of the role.