Restaurant Manager

Bob Evans Restaurants•Trenton, MI

20d•Onsite

About The Position

The Restaurant Manager role supports the restaurant’s daily operations and staff, executes company policies and programs, and contributes to sales, goal achievement, and profitability. The role involves supervising, coaching, and developing employees; creating a welcoming environment for guests and team members; and helping ensure quality food, cleanliness, safety, and efficient operations. The posting describes this position under the heading “Assistant Manager Responsibilities.” The manager supports marketing and sales-building activities, resolves guest service and food-quality issues, and oversees operational controls such as cash security, food and labor costs, scheduling, and inventory. They help maintain compliance with applicable health, safety, security, and company policies. The job requires standing and walking for extended periods, handling and moving items weighing up to 50 pounds, and accessing all areas of the restaurant. The company states that it updates safety and sanitation procedures in accordance with current CDC, local, and state guidelines.

Requirements

Excellent communication skills.
Strong interpersonal skills and conflict-resolution abilities.
Strong planning and organization skills.
Dedication to exceptional guest service.
Excellent computer skills and basic personal computer literacy.
Strong analytical and problem-solving skills.
Exceptional team-building capability.
Basic business math and accounting skills.
Ability to manage multiple projects.
Ability to serve as a role model for employee appearance and presentation.
Availability to work a variety of shifts and weekends.
High school diploma or equivalent.
Prior experience in a leadership role is required.
Ability to stand for an entire shift and walk for long periods without rest or sitting.
Ability to push, lift, carry, and transfer up to 50 pounds.
Ability to reach, handle objects, tools, or controls, bend, and stoop.
Ability to taste and smell and to communicate verbally.
Ability to use close, distance, color, and peripheral vision; depth perception; and focus adjustment.
Ability to freely access all areas of the restaurant, including selling floors, stock areas, and register areas.

Nice To Haves

At least 2 years of experience in a family, fast-food, or casual-dining restaurant is strongly preferred.
College and/or culinary schooling is preferred.

Responsibilities

Support daily restaurant operations and staff, including execution of company policies, procedures, programs, and systems.
Recruit, interview, train, assign, direct, appraise, reward, and discipline employees; address complaints and resolve problems.
Coach and mentor team members to support their success and guest satisfaction.
Model professional behavior and create a warm, friendly, and hospitable atmosphere.
Occasionally assist team members with their job duties as needed.
Help build store sales through timely execution of corporate and local marketing programs and suggestive selling.
Maximize table turnover, sales per guest, and sales per hour.
Meet and greet guests and investigate and resolve food-quality and service issues.
Assist in maintaining efficient operations, cost controls, and profit management.
Ensure compliance with OSHA requirements, local health and safety codes, and company safety and security policies; enforce safe work behaviors.
Monitor daily activities to ensure food quality and cleanliness standards.
Control day-to-day operations, including cash-control and security procedures; review financial reports and schedules and take appropriate action.
Control food costs through recipe compliance, portion control, and inventory management.
Control labor costs by monitoring daily schedules and sales performance using the company’s labor-scheduling tool.
Perform other duties as assigned.