Restaurant Manager

Huey's Restaurant•Memphis, TN

11d

About The Position

The Restaurant Manager partners with the General Manager to oversee the restaurant’s daily operations. In a fast-paced, customer-focused environment, the manager supports the delivery of quality food and service to drive sales and encourage repeat business. The role includes managing and developing employees, maintaining a positive work environment, and engaging professionally with customers and team members. Huey’s describes itself as a local, family-owned restaurant with a laid-back, flexible, and fun atmosphere. The company has served the Mid-South for more than 50 years and offers restaurant professionals an opportunity to pursue a better work/life balance.

Requirements

At least 3 years of full-service restaurant management experience.
High school diploma or equivalent.
Excellent oral and written interpersonal and communication skills for working with diverse employees, customers, and purveyors.
Ability to meet deadlines and be detail-oriented.
Intermediate computer skills, including the MS Office Suite.
Ability to stand, walk, bend, lift, stoop, or perform other physical work for 60–80% of the time.

Nice To Haves

Bachelor’s degree.
ServSafe certificate or equivalent safe food handling certificate.
Restaurant 365 experience.

Responsibilities

Work the floor during mealtimes and busy periods to support positive guest service.
Greet and mingle with customers, bus tables, run food, monitor ticket times, and ensure food and beverage quality and customer satisfaction.
Monitor staff service levels and respond to complaints with appropriate actions to encourage dissatisfied customers to return.
Communicate daily with management and hourly employees about pertinent information, including policy and operational changes.
Motivate employees and foster a positive work environment and workforce morale.
Assist with human resource functions, including interviewing, hiring, termination, discipline, employee records, training, scheduling, performance evaluations, and employee meetings.
Facilitate the development of subordinate managers.
Assist with interviewing, supervising, developing, training, and disciplining hourly employees; contact the General Manager when termination is necessary.
Assist in preparing schedules and ensuring the restaurant is staffed for all shifts.
Handle problems and complaints from customers, employees, vendors, and property owners when the General Manager is absent.
Assist with calculating labor costs, reviewing clock-in times for tardiness, reviewing clock-out times for scheduling and operational information, and adjusting labor to meet budget and volume levels.
Assist with compiling weekly in-house profit and loss statements and presenting monthly statements at manager staff meetings when the General Manager is absent.
Help ensure employees comply with alcohol-related laws, including the requirement that managers and front-of-house employees who serve alcohol have an unexpired ABC card; maintain and update the ABC book or binder.
Enforce sanitary food-handling practices and cleanliness and maintenance standards in kitchen and dining areas.
Ensure compliance with operational standards, company policies, and Memphis and Shelby County Health Department requirements.
Provide in-house employee training on health department regulations.