Restaurant Manager

Castle Management•Osceola, FL

28d•Onsite

About The Position

This individual will report directly to the Property Manager, as well as the Board of Directors. This role requires occasional presentations to the Board of Directors during Board meetings. Work a minimum of 5 rotating shifts during a week, that will vary in arrival and departure times, and will include weekend work. A minimum of 50 hours per week.

Requirements

Three to Five years of Restaurant General Management experience; or comparable.
Exceptional understanding of all Profit & Loss line items, as it relates to restaurant operations.
Serve Safe certification preferred.
Fluent in English as a primary language.
Exceptional understanding of basic math skills, such as but not limited to; addition, subtraction, division and multiplication.
Individual must be capable of quickly assessing issues, and providing immediate and long term solutions.
Exceptional understanding of the following Email, POS, Calculator, Excel and Word.

Nice To Haves

Serve Safe certification

Responsibilities

Consistent maintenance of/and refinement of Steps of Royal Service standards.
Interview, Hire, Train, Coach, and hold associates accountable to job performance.
Maintain appropriate staffing levels for sales expectations and seasonal changes.
Assure staff have the tools and supplies to do their job.
Place and/or review weekly orders for products necessary to be successful.
Maintain food, beverage and labor cost consist with budget and sales expectations.
Participate in EOM inventories and reconciliation.
Assures outlet pars of all china, glass, and silver are at identified levels daily.
Attends daily and weekly food and beverage meetings.
Participates in planning, organizing, and controlling cost for events on property.
Assures Cleanliness of all F&B areas. (restaurant as well as banquet facilities where applicable).
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of all F&B components.
Maintain complete knowledge of menu items and bar recipes, and train associates to execute.
Maintain complete knowledge of local, state and federal food safety standards.
Ensure that assigned staff has reported to work; document any late or absent employees.
Coordinate breaks for assigned staff.
Assign work and side duties to staff in accordance with departmental procedures.
Communicate additions or changes to the assignments as they arise throughout the shift.
Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
Inspect grooming and attire of staff; rectify any deficiencies.
Complete all paperwork and closing duties in accordance with departmental standards.
The Restaurant General Manager, will be asked to perform as a “working” manager, from time to time. Meaning, this individual may be expected to perform a function during service, that can/may include cooking, serving, cleaning, and giving direction alongside the associates they will supervise.