Restaurant Manager

sweetgreen•Fishers, IN

24d

About The Position

Sweetgreen is seeking an Assistant Coach (Assistant General Manager) to support restaurant leadership as a hands-on leader, strategist, and mentor. The role focuses on inspiring and developing the team, driving operational excellence, and delivering exceptional guest experiences. The Assistant Coach partners with the Head Coach to set goals, track performance, address operational challenges using data, and help build healthier communities through real food. Additional supervisory tasks may be assigned as necessary. The position includes responsibilities across team leadership, food safety, customer experience, financial performance, and operational systems. The Assistant Coach also performs the essential functions of the Shift Leader role, including duties from the Kitchen Lead and Team Member roles.

Requirements

At least 2 years of experience in a restaurant management or supervisory role.
Experience managing and developing 6 or more team members per shift.
Food Handler or ServSafe certification.
Must be available to work a minimum of 30 hours per week.
Must be at least 18 years old.
Must be authorized to work in the United States.
Must meet the physical requirements for all roles in the career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

Experience in fast-casual restaurant chains.
Hands-on experience with local, organic, and sustainable products.
Familiarity with operational and scheduling technology tools and systems.
Proven leadership, problem-solving, and confident decision-making under pressure.
Strong communication skills and the ability to foster a positive team culture, mentor employees, and deliver exceptional guest experiences.
Strong organization, reliability, multitasking, scheduling, coaching, and performance oversight skills.

Responsibilities

Partner with the Head Coach on hiring, onboarding, and training while fostering a culture of trust and recognition.
Anticipate operational needs and adjust team deployment to support smooth operations.
Coach team members hands-on, assist during peak periods or staffing gaps, and ensure clear communication and consistent execution.
Maintain food safety, cleanliness, food quality, temperature checks, equipment maintenance, and compliance standards.
Partner with the Head Coach to resolve facility, supply, and quality issues promptly, while supporting team member safety and strong audit performance.
Ensure a clean, hospitable, brand-aligned guest journey by upholding SWEET standards and acting on guest experience metrics.
Make timely business decisions to provide fast, accurate, and memorable in-store and digital experiences.
Manage controllable costs, execute schedules, and partner with the Head Coach to drive sales and implement business strategies using Ops Dashboard insights.
Support daily operations, troubleshoot systems issues, prioritize tasks, and ensure effective team deployment and use of operational systems.
Perform all essential functions of the Shift Leader role, including duties from the Kitchen Lead and Team Member roles.
Mentor team members and support their development into future leaders.