Restaurant Manager

Avalanche Food Group•Mcallen, TX

26d

About The Position

The Restaurant Manager position, described throughout the posting as Assistant Manager, leads restaurant operations and staff to provide guests with a positive experience, quality scratch-made food, and beer served at 29 degrees. The role calls for a leader with management experience in high-volume, full-service restaurants who can maintain a fun, playful atmosphere while managing profit and loss, inventory, service, and operating standards. The position reports to the General Manager and Director of Operations and supervises all restaurant staff. The Assistant Manager oversees daily shifts, hospitality, employee training and management, recruiting, purchasing, financial and payroll administration, food safety, cleanliness, and compliance with company standards and applicable laws. The role also requires completing required local and state training, such as food or alcohol service certifications.

Requirements

At least 2 years of management experience in high-volume, full-service restaurants; substantial experience managing high-volume restaurants and/or bars is required.
Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
Ability to apply common-sense understanding to carry out multi-step instructions and manage quickly changing situations with many variables.
Ability to calculate change, accurately complete employee checkouts, and calculate correct bank deposits.
Ability to effectively communicate in English.
High school diploma required.
ServSafe certification required.
Must successfully attend and complete required training in compliance with local and state regulations, such as food- and/or alcohol-service certifications.
Knowledge of Microsoft Word and Excel.

Nice To Haves

Spanish communication skills are extremely helpful.

Responsibilities

Manage shifts, including decision-making, scheduling, and planning while upholding standards, product quality, and cleanliness.
Help ensure a safe environment for employees and guests and reduce the risk of injury and accidents.
Provide employees with daily direction on operational and procedural issues.
Promote positive guest experiences, respond to complaints, and investigate and resolve concerns about food quality and service.
Teach, motivate, coach, and discipline restaurant and kitchen staff; maintain a fun, respectful atmosphere free of intimidation, discrimination, harassment, poor attitudes, and poor performance.
Train and develop hourly employees, document regular coaching and evaluations, and maintain organized, updated training schedules, programs, and materials.
Ensure front-of-house employees follow Steps of Service and provide PEAKS service, and hold kitchen staff accountable for cooking and sanitation standards.
Proactively recruit Twin Peaks Girls who meet or exceed brand image and costume standards.
At the General Manager’s direction, hire, supervise, counsel, and train hourly employees; document these activities and prepare weekly shift schedules in accordance with company policy.
Handle alleged discrimination or harassment in accordance with company policy and state and federal guidelines; promptly complete accident and incident reports.
Complete financial, reporting, personnel, and payroll administration accurately, on time, and in accordance with company policy.
Estimate food and beverage costs and needs; coordinate provisioning and purchasing with corporate staff, place distributor orders, and schedule deliveries.
Supervise portion control and preparation quantities to minimize waste.
Model professional dress and conduct, correct failures to meet company standards, and uphold service levels to increase sales and control food, beverage, supply, and labor costs.
Enforce sanitary food-handling practices and cleanliness and maintenance standards in kitchen and dining areas.
Ensure compliance with operational standards, company policies, applicable laws and ordinances, and responsible alcohol-service requirements.
Ensure consistent, high-quality food preparation and service and maintain the restaurant’s cleanliness, uniform, and appearance standards.
Remain dedicated to making Twin Peaks the best restaurant of its class in the country.