Restaurant Maintenance Technician - Tucson, AZ

Whataburger•Tucson, AZ

10d•Onsite

About The Position

The Restaurant Maintenance Technician keeps Whataburger restaurants operating safely and reliably by diagnosing issues, completing repairs, and restoring equipment and facilities to proper operation across HVAC, commercial refrigeration, kitchen systems, and building components. The role supports an average of 10 restaurants and works an average of 42 hours per week. It is field-based, supporting restaurants across an assigned market or region, with frequent travel and onsite support. Candidates must live within the region they support and be able to travel throughout it, including day trips, overnight travel, extended market visits, and, when needed, out-of-market support. The position requires full-time availability and flexibility to respond to operational priorities, including an on-call rotation once a month and after-hours, on-call, or urgent repair situations as needed. The technician completes and documents work orders according to priority and Service Level Agreements, manages service records and parts inventory using company systems and mobile technology, and communicates repair status and next steps to restaurant leadership, maintenance leadership, and vendors. The position may coordinate and supervise third-party vendors. Compensation is $38 per hour, paid weekly, with a bonus program and the listed benefits and resources. Eligibility rules may apply to specific benefits.

Requirements

High school diploma or GED equivalent, or equivalent work experience.
Ability to work full-time hours and participate in an on-call rotation once a month.
Ability to travel locally and long distances, including air travel, to worksites, meeting sites, and other locations.
At least 1 year of field experience in HVAC and commercial refrigeration.
At least 1 year of experience repairing commercial kitchen equipment or equivalent technical education.
EPA or CFC Certification.
Strong working knowledge of HVAC, refrigeration, and commercial kitchen equipment systems.
Basic knowledge of carpentry, plumbing, and intermediate electrical repairs.
Ability to prioritize reactive service work, troubleshoot complex issues, and meet SLA timelines.
Demonstrated ability to communicate clearly with restaurant leaders, vendors, and the general public.
Valid driver’s license and ability to meet Whataburger MVR standards.
Ability to lift up to 50 lbs and safely work on ladders and rooftops.
Must reside within the region supported and be able to travel throughout that area as needed.

Nice To Haves

HVAC state-certified license.
CFESA certification.
State-licensed Mechanical Contractor or Journeyman license, where applicable.
Experience supporting multi-unit or restaurant environments.
Prior experience in building trades or facilities repair.
Familiarity with CMMS or mobile service-ticket systems.
Ability to provide guidance or technical support to other technicians based on experience level.

Responsibilities

Support an average of 10 restaurants.
Diagnose, troubleshoot, and repair commercial kitchen equipment, HVAC, refrigeration, and beverage systems.
Respond to service calls and emergency maintenance needs to restore equipment and facility functionality.
Complete and document repairs in accordance with work order priority and Service Level Agreements (SLAs).
Take ownership of restaurant maintenance from curb to curb.
Perform interior and exterior repairs, including basic carpentry, plumbing, and intermediate electrical work.
Manage work orders, service documentation, and parts inventory using company systems and mobile technology.
Communicate repair status and next steps with restaurant leadership, maintenance team leadership, and vendors.
Coordinate and supervise third-party vendors when work is outsourced for cost, timing, or expertise.
Maintain a clean, organized company vehicle, tools, and work area.
Support restaurant operations during after-hours, on-call, or urgent repair situations as needed.
Comply with company policies, safety requirements, and regulatory standards.
Travel frequently to support restaurants across the assigned market or region and provide onsite support.

Benefits

$38 per hour base compensation, paid weekly.
Bonus Program.
Company vehicle, gas card, cell phone, and laptop.
Five weeks of PTO starting on day one.
Paid corporate holidays.
Paid parental leave.
401(k) match of $1 for each $1 contributed, up to 4%.
Competitive medical, dental, and vision benefits.
Short-term and long-term disability benefits.
Opportunities for career development and growth.
Whataburger Family Foundation scholarship program, with dependents also eligible, and hardship grant assistance.
Discounted meals for the employee and a guest.
Wireless service discounts.
Computer and software discounts.
Fitness and gym discounts.
Awards and recognition.
Retirement Celebration Program.