Restaurant Leader (General Manager) - Nashville Flagship

Raising Cane's•Nashville, TN

About The Position

The Restaurant Leader is responsible for the strategic direction and overall performance of the restaurant. The role maintains operating standards and drives results through people development, sales, and profit growth while teaching, modeling, and upholding Raising Cane’s culture for crewmembers, customers, and partners. The Restaurant Leader oversees the restaurant’s financial success, compliance, staffing, training, and day-to-day operations. Responsibilities include forecasting and budgeting, managing profit and loss, developing operational and financial strategies, hiring and terminating management-level crewmembers, creating work and training schedules, and developing managers through performance management. The role also serves as manager on duty, opens and closes the restaurant, and manages cash handling. The work environment includes a fast-paced kitchen and customer interaction, with indoor and outdoor work in varied temperatures. The role involves working with food products, common allergens, industrial equipment, and commercial cleaning products, and using personal protective equipment. The position requires extended periods of physical exertion, including walking, standing, lifting, and bending.

Requirements

At least 5 years of restaurant or retail management experience.
Must be at least 18 years of age.
High school diploma or equivalent required.
Valid driver’s license.
Able to work a variety of shifts, including days, evenings, and weekends.
Detail-oriented, organized, and able to manage multiple changing priorities.
Self-driven, flexible, and highly energetic, with strong analytical, written, and verbal communication skills.
Able to work effectively and efficiently independently and collaboratively.
Able to recognize problems, set goals, create plans, and put plans into action to solve problems.
Able to measure performance subjectively and objectively with a high level of emotional intelligence.
Proficient with technology systems, including Microsoft Office (Excel, Word, and Outlook), and able to learn and adapt to new systems quickly.
Able to manage public dealings professionally in accordance with Raising Cane’s policies and act as a brand ambassador inside and outside the restaurant.

Nice To Haves

New restaurant opening experience.
Local restaurant marketing experience.
Some college education.

Responsibilities

Ensure the restaurant’s overall financial success, including forecasting and budgeting.
Ensure restaurant compliance with company standards, policies, and laws.
Hire and terminate management-level crewmembers, including handling status changes and payroll processes.
Create crewmember work and training schedules.
Develop management-level crewmembers, including through performance management.
Act as manager on duty; open and close the restaurant; and manage cash handling.
Monitor profit and loss statements and develop and execute strategies for financial and operational performance.
Enforce Raising Cane’s policies and standards.
Use required tools, forms, and logs to support shift execution, document results, and take corrective action as needed.
Deploy crewmembers during shifts and provide exemplary customer service.
Use the reward and recognition program for restaurant crewmembers.
Authorize employee functions requiring manager approval, such as discounts and timeclock overrides.
Ensure restaurant cleanliness and that the facility is in good working order.
Achieve and maintain training restaurant status.
Achieve “meets expectations” or better metrics across crewmember and operations performance measures.
Complete other duties as assigned.
Travel as needed for work-related functions and training.