General Manager/Restaurant Leader
About The Position
The Restaurant Leader at Raising Cane’s is responsible for the strategic direction of the restaurant, maintaining operational standards, and driving results through people development, sales, and profit growth. The role teaches, models, and upholds Raising Cane’s culture standards for crewmembers, customers, and partners. The position oversees the restaurant’s financial performance, including forecasting, budgeting, profit-and-loss monitoring, and executing strategies to improve financial and operational results. It ensures compliance with company standards, policies, and laws; manages management-level hiring, terminations, status changes, and payroll processes; creates work and training schedules; and develops management-level crewmembers through performance management. The Restaurant Leader also serves as manager on duty, opens and closes the restaurant, manages cash handling, deploys crewmembers during shifts, and provides customer service. The role maintains restaurant cleanliness and facility condition, supports shift execution using required tools and records, recognizes crewmembers, approves designated employee functions, and maintains training restaurant status and performance metrics. The physical work environment is a fast-paced kitchen and customer-service setting. Work includes extended periods of walking, standing, lifting, and bending; indoor and outdoor work in varied temperatures; and working with food products, common allergens, industrial equipment, and commercial cleaning products while using required personal protective equipment.
Requirements
- 5 or more years of restaurant or retail management experience.
- Must be at least 18 years old.
- High school diploma or equivalent.
- Valid driver’s license.
- Able to work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training.
- Detail-oriented, organized, and able to manage multiple changing priorities.
- Self-driven, flexible, and highly energetic, with strong analytical, written, and verbal communication skills.
- Able to work effectively and efficiently independently and collaboratively.
- Able to recognize problems, set goals, create plans, and put plans into action to solve problems.
- Able to measure performance subjectively and objectively with a high level of emotional intelligence.
- Proficient with technology systems, including Microsoft Office (Excel, Word, and Outlook), and able to learn and adapt to new systems quickly.
- Able to manage public dealings professionally in accordance with Raising Cane’s policies and act as a brand ambassador inside and outside the restaurant.
Nice To Haves
- New restaurant opening experience.
- Local restaurant marketing experience.
- Some college education.
Responsibilities
- Provide strategic direction for the restaurant and maintain operations standards.
- Drive results through people development, sales, and profit growth.
- Teach, model, and uphold Raising Cane’s culture standards for crewmembers, customers, and partners.
- Ensure the restaurant’s overall financial success, including forecasting and budgeting.
- Ensure restaurant compliance with company standards, policies, and applicable laws.
- Hire and terminate management-level crewmembers and manage status changes and payroll processes.
- Create crewmember work and training schedules.
- Develop management-level crewmembers, including through performance management.
- Act as manager on duty, open and close the restaurant, and manage cash handling.
- Monitor profit-and-loss statements and develop and execute strategies for financial and operational performance.
- Enforce Raising Cane’s policies and standards.
- Use required tools, forms, and logs to support shift execution, document results, and take corrective action when needed.
- Deploy crewmembers during shifts and provide exemplary customer service.
- Use the reward and recognition program for restaurant crewmembers.
- Authorize employee functions requiring manager approval, such as discounts and timeclock overrides.
- Ensure restaurant cleanliness and that the facility is in good working order.
- Achieve and maintain training restaurant status.
- Achieve and maintain “meets expectations” or better metrics in crewmember and operations performance.
- Complete other duties as assigned.
Benefits
- Medical, dental, vision, and pharmacy benefits.
- Dependent care and healthcare flexible spending accounts.
- Company-provided life and disability insurance.
- Hospital indemnity, accident, and critical illness coverage.
- 401(k) with employer match for employees age 21 and older.
- Access to financial advisors for budget and retirement planning.
- One Pass Gym Membership Program.
- Tuition reimbursement.
- Crewmember Assistance Program.
- Pet insurance.
- Weekly pay, except in some states where pay is biweekly.
- Competitive pay and monthly bonus.
- Paid time off and sick time.
- Eight paid holidays per year.
- Early closure for company events.
- Casual work attire.
- Perkspot employee discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
