Restaurant Host - Tuscany

Mohegan Sun•Montville, CT

1d•Onsite

About The Position

This position is responsible for welcoming, seating and presenting menus to guests according to department policies and procedures.

Previous guest service experience
Must be able to read, write and determine wait times based upon procedures
Must be able to visually scan the restaurant for clean, unoccupied tables
Strong written and verbal communication skills
Strong organizational and multi-tasking skills
Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
Property wide knowledge of Mohegan Sun for the purposes of assisting guests
Thorough understanding of ProHost seating system
Outlet-specific standard operating procedures
SMART alcohol awareness

Coordinates all guest seating in accordance with proper station rotation
Observes tables and keeps track of clean, dirty and occupied tables
Takes guest information and quotes accurate wait time or maintains an orderly line, depending upon specific restaurant procedures, when tables are not immediately available
Answers phones, assists guests and takes messages as needed
Answers guest questions concerning restaurant concepts, menus and directions to and from various points
Interacts with all exiting outlet guests to thank them and solicit comments
Cleans and organizes the host area and ensures menus are stocked and are in presentable condition
Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets as prescribed by the outlet
Assists the department Supervisor and Manager in opening and closing duties including arranging the room, setting tables and preparing for special events
Performs other related duties, as needed