Restaurant Host - Tuscany
About The Position
This position is responsible for welcoming, seating and presenting menus to guests according to department policies and procedures. The role involves coordinating guest seating, managing wait times, answering phones, assisting guests with questions about the restaurant and property, and interacting with guests to solicit feedback. The host also maintains the cleanliness and organization of the host area, ensures menus are stocked and presentable, and assists with opening and closing duties. Additionally, the role requires maintaining records of comps, voids, special requests, and coupons.
Requirements
- Previous guest service experience
- Must be able to read, write and determine wait times based upon procedures
- Must be able to visually scan the restaurant for clean, unoccupied tables
- Strong written and verbal communication skills
- Strong organizational and multi-tasking skills
- Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
- Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
- Property wide knowledge of Mohegan Sun for the purposes of assisting guests
- Thorough understanding of ProHost seating system
- Outlet-specific standard operating procedures
- SMART alcohol awareness
Responsibilities
- Coordinates all guest seating in accordance with proper station rotation
- Observes tables and keeps track of clean, dirty and occupied tables
- Takes guest information and quotes accurate wait time or maintains an orderly line, depending upon specific restaurant procedures, when tables are not immediately available
- Answers phones, assists guests and takes messages as needed
- Answers guest questions concerning restaurant concepts, menus and directions to and from various points
- Interacts with all exiting outlet guests to thank them and solicit comments
- Cleans and organizes the host area and ensures menus are stocked and are in presentable condition
- Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets as prescribed by the outlet
- Assists the department Supervisor and Manager in opening and closing duties including arranging the room, setting tables and preparing for special events
- Performs other related duties, as needed
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
