Restaurant Host

Sage Hospitality Group•Raleigh, NC

16h•$14 - $15•Onsite

About The Position

Sage Hospitality Group is looking to hire a Restaurant Host for the soon-to-open Indigo Raleigh in North Carolina. As part of Sage Hospitality Group, the company aims to be the best and create excellence, enriching lives one experience at a time. They empower employees to make positive impacts and believe in genuine service to build relationships and create unforgettable experiences. They are looking for independent thinkers with an entrepreneurial spirit who are not afraid to forge their own path. Sage recognizes that success is about more than the work done, investing in personal and professional growth.

Requirements

High school diploma or equivalent preferred.
Previous hospitality or guest service experience preferred.
Basic knowledge of hospitality principles and the role of a restaurant host.
Ability to communicate effectively with guests, associates, and supervisors.
Ability to read and follow instructions, reservations, and service notes.
Manual coordination to operate reservation systems and assist with menus or trays as needed.
Ability to lift, push, pull, and carry up to 30–50 lbs. as needed.
Frequent bending, reaching, and handling during service.
Mobility — ability to move throughout the property and travel up to 300 feet during a shift.
Continuous standing and walking throughout service.
Ability to hear and respond to staff, guests, and operational needs in a busy environment.
Ability to perform multiple tasks simultaneously and maintain organization in high-pressure settings.
Ability to use tact and professionalism when resolving guest service concerns.

Responsibilities

Serve as the first point of contact for guests, creating a warm, welcoming, and organized arrival experience.
Manage reservations, seating flow, and communication between guests and the service team to support smooth operations and an exceptional dining experience.
Act as an ambassador of happiness and hospitality for all guests and associates.
Greet guests warmly and promptly upon arrival, ensuring a positive first impression.
Manage reservations and waitlists to support efficient seating and dining room flow.
Answer and manage phone calls professionally; book reservations and update reservation systems accurately.
Escort guests to tables and communicate special requests or needs to service associates.
Maintain awareness of dining room pacing, table status, and guest flow throughout service.
Communicate clearly with management, culinary, and service associates to support seamless operations.
Support the dining room team during peak periods by assisting with menus, table resets, or guest needs.
Maintain cleanliness and organization of the host stand and entry areas.
Complete assigned opening, closing, and restocking sidework.
Attend pre-meal and departmental meetings to stay informed on menu offerings, specials, and service standards.
Present a clean, professional appearance at all times.
Maintain a friendly, cheerful, and courteous demeanor at all times.
Exhibit a kind, welcoming, detail-oriented approach with a strong sense of urgency.
All other duties as assigned, requested or deemed necessary by management.