Restaurant Host

Hotel Mission de Oro•Santa Nella Village, CA

4d•Onsite

About The Position

The Restaurant Host is responsible for greeting customers, managing the waiting list, answering phones, scheduling reservations, and assisting with various front-of-house and back-of-house tasks to ensure a positive dining experience. This role also involves cross-training in other positions such as Server Assistant, Food Expeditor, and Buffet line. The host must maintain a neat and organized environment, adhere to sanitation procedures, and learn the food and beverage menu. Additional duties include assisting servers, cleaning, and managing the flow of guests.

Requirements

Skills of reading body language to establish when the clients want their order to be taken.
Ability to lift, push and pull required load (usually about 50lbs.).
Math skills required (basic level).
At least 1-2 years’ experience in serving.
Knowledge of Point of Sales System.
Inventory Control.
Attention to detail.
Customer focus.
Reliability.
Listening Skills.
Adaptability.
Planning and Organizing.
Teamwork.
Integrity.
Honesty.
High energy level.
Integrity including honesty and high ethical standards.
Reliability including good timekeeping.
High work standards including the ability to meet performance standards without supervision.

Nice To Haves

High school diploma or equivalent preferred.
California food handlers' certificate.

Responsibilities

Greet customers as soon as they walk through the door and thank departing guests for coming in.
Maintain a neat, organized front-of-house environment.
Adhere to sanitation processes and procedures.
Maintain waiting list of patrons with accurate wait time, while managing the flow of guests between different stations to ensure even workloads for wait staff.
Assist with opening/closing tasks and side work as needed.
Learn food and beverage menu.
Answer phones and schedule reservations for small and large parties.
Assist in cleaning tabletops.
Take calls for food to go.
Collect money and credit cards.
Follow cleaning procedures (Sweep, Mop, Windows, etc.).
Observe restaurant guests to ensure high quality service (refills, etc.).
Work with restaurant colleagues to create a positive dining experience for guests.
Clear and sanitize all dirty tables after guest leave.
Clean and organize workspace, tables, silverware, and buss cart.
Sweep floor after each guest leaves.
Take all silverware, plates, glassware to dishwasher.
Alert servers to guests in need of attention.
Roll silverware.
Assist servers/bartenders with water, bread, butter, soups and salads.
Restock dishes for line cooks at the countertop.
Ensure orders are being cooked in a timely fashion, so that all orders for a table are ready at the same time and make sure that once the food is cooked, servers run food to the table while it's warm and ready.
Job rotation of Server Assistant, Food Expeditor, and Buffet line.
Cross training.