Restaurant Host - Lookout at Gray Monk
About The Position
Be the first smile our guests remember. As a Host, you'll set the tone for every guest experience from the moment they arrive. Whether you're welcoming visitors, managing reservations, or sharing information about our restaurant and winery experiences, you'll help create memorable moments that keep guests coming back. Nestled above Okanagan Lake, Gray Monk Estate Winery and The Lookout Restaurant offer breathtaking views, exceptional wines, and unforgettable dining experiences in the heart of Lake Country, BC. If you thrive in a fast-paced hospitality environment, enjoy connecting with people, and take pride in delivering exceptional service, we'd love to meet you.
Requirements
- A passion for hospitality and creating outstanding guest experiences.
- Friendly, confident, and professional communication skills.
- Strong organizational skills with the ability to multitask in a busy environment.
- Ability to remain calm and welcoming during busy service periods.
- Smart Serve Certification (required).
Nice To Haves
- Experience using reservation systems such as OpenTable is considered an asset.
- Previous restaurant, winery, hotel, or hospitality experience is considered an asset.
Responsibilities
- Welcome guests with warmth, professionalism, and genuine hospitality.
- Manage reservations and seating using OpenTable and other reservation systems.
- Coordinate guest flow to ensure a seamless dining experience.
- Answer phones and respond to guest inquiries about the restaurant, winery experiences, events, and Wine Club.
- Communicate guest requests, dietary needs, and special occasions with the restaurant team.
- Process gift card and debit transactions accurately.
- Maintain menus, promotional materials, and other guest-facing resources.
- Work closely with the restaurant team to deliver an exceptional guest experience.
- Follow all health and safety policies and procedures.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
