Restaurant Host/ In Room Dining Server
About The Position
This role involves greeting guests warmly, providing menus and daily specials, and seating guests appropriately. The position also includes answering the telephone, handling room service orders, managing guest transactions, and balancing the cash register. Responsibilities extend to setting up the host stand, ensuring guest satisfaction with service and food quality, and reporting any guest complaints to a manager. Additionally, the role requires calling back room service guests to check on service and arrange tray pickup, adhering to seating etiquette, and following safety procedures. Assisting service personnel and maintaining cash handling procedures are also key duties. The role requires the ability to accurately use various office software.
Requirements
- Minimum lifting of 50 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 50 pounds.
- Other duties may be assigned.
- Must have a comprehensive knowledge of all hotel departments and functions.
- Must have a knowledge applicable Federal, state, and local health, safety, and legal regulations.
- Must have excellent computer skills.
- Ability to timely obtain any required licenses or certificates.
Responsibilities
- Greet all guests in a warm and enthusiastic manner, provide silverware and appropriate menus, and advise of any daily specials.
- Seat guests in appropriate sections and fairly to all servers.
- Answer the telephone after no more than three rings, including room service, and assign orders to servers.
- Handle closing of guest transactions in restaurant and room services, close out register, and balance out cash for shift as well as keeping cash funds secured at all times.
- Set up host stand with menus, blank checks, cash trays, register tape, candy, change, vouchers, etc. Check tables to ensure proper set up for each shift.
- Check guest tables to ensure guest service and food quality are satisfactory and up to StepStone and hotel standards.
- Notify a manager immediately of any guest complaints.
- Call back room service guests to check service, up sell, and arrange tray pickup.
- Use proper etiquette guidelines for seating guests.
- Practice and observe all safety rules and procedures.
- Assist all service personnel in any duties as requested.
- Maintain and follow all cash handling procedures.
- Ability to accurately use various office software.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
