Restaurant Host/Hostess - Avila - Full Time

Ocean Casino Resort•Atlantic City, NJ

4d•Onsite

About The Position

The Restaurant Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc. This role requires maintaining established company and departmental uniform, appearance, and hygiene standards, as well as a clean and organized workstation. Duties include completing side work efficiently and accurately, answering phones according to standards, and booking reservations using the company system. The position involves assisting with station assignments, rotation planning, and opening/closing the room. A positive attitude and a smile are essential when greeting customers. The Host/Hostess will manage reservations and waitlists, create seating plans, and follow proper seating rotation. Maintaining menu cleanliness and knowledge of menus and daily specials is crucial. Proactively addressing customer special requests and communicating needs to management and servers is expected. Awareness of dining room activities and knowledge of safety/guest liability procedures are necessary. Use of radios with headsets and earpieces for communication may be utilized, and proper telephone etiquette is mandatory. A thorough understanding of departmental and property offerings, including venue menus, outlet concepts, promotions, and specials, is required. Adherence to federal, state, and local laws and regulations is also a responsibility. Exposure to casino environmental factors such as secondhand smoke, excessive noise, and stress is part of the role. Shift assignments may be irregular and cover days, nights, weekends, and holidays.

Requirements

Ability to effectively communicate in English.
Must be able to stand and walk for an entire shift.
Must be able to move tables and chairs for different seating configurations.
Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.

Nice To Haves

High school diploma or equivalent GED is preferred.
Six months’ experience as a host/hostess in a high volume and/or fine dining environment preferred.

Responsibilities

Maintain established company and departmental uniform, appearance, and hygiene standards at all times.
Maintain a clean and organized workstation at all times.
Complete side work duties as assigned in an efficient, accurate, and timely manner.
Answer phones according to established standards.
Book reservations utilizing the company reservation system.
Assist with station assignments, rotation planning, and opening/closing/securing the room at shift change or according to established hours of operation.
Greet customers with a smile and a positive attitude.
Maintain reservations/waitlist by creating seating plans as needed throughout the shift.
Follow proper seating rotation when escorting guests to tables.
Maintain cleanliness of menus.
Possess knowledge of the menus and any daily specials offered.
Be proactive regarding customer special requests and communicating needs to manager and server.
Maintain awareness of all activities in the dining room.
Understand and apply safety/guest liability procedures for guests and employees.
Utilize radios with headsets and earpieces for communication as may be utilized in designated outlets.
Exhibit proper telephone etiquette.
Have a thorough understanding and knowledge of departmental and property offerings and initiatives, including but not limited to venue menus, outlet concepts and locations, promotions, specials, entertainment, etc.
Adhere to federal, state and local laws and regulations.
Perform all other duties as assigned.