Restaurant Host/Hostess
About The Position
The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. Imagine being greeted by the rugged limestone hills, big blue skies, and fresh country air of Tapatio Springs Hill Country Resort at the top of every workday. Working at our 220-acre resort combines the natural beauty of our surroundings with the warmth of true Texas spirit. Join a team of dedicated professionals who welcome with big smiles and even bigger hearts. At Tapatio Springs, our warm and open company culture comes through in a working environment where country music and spirit are ever-present.
Requirements
- Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
- Ability to remember, recite and promote the variety of menu items.
- Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
- Ability to establish and maintain effective working relationships with associates, customers, and patrons.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Responsibilities
- Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
- Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
- Maintain proper set-up of dining room.
- Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Benefits
- Flexible scheduling
- Employee appreciation and targeted training programs
- Employee discounts on room rates and at restaurants
- Golf course and pro shop discounts
- Special parties, casual happy hours, and other social activities
- Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
- Vision insurance programs through EyeMed
- Vacation, Sick and Holiday programs
- Pet insurance through the ASPCA
- Supplemental, Spousal and Child Life insurance
- Short and Long-Term Disability plans
- 401(k) Savings Plan with matching funds
- Discounts through our 'YouDecide' and Hotel Room Discount programs
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
