Restaurant Host/Hostess - Avila - Full Time

Ocean Casino Resort•Atlantic City, NJ

5d•Onsite

About The Position

The Restaurant Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc. This role requires maintaining established company and departmental uniform, appearance, and hygiene standards, as well as a clean and organized workstation. Side work duties must be completed efficiently and accurately. The position involves answering phones according to established standards, booking reservations using the company system, and assisting with station assignments, rotation planning, and opening/closing procedures. A positive attitude and a smile are essential when greeting customers. The host/hostess will manage reservations and waitlists, create seating plans, and follow proper seating rotation when escorting guests. Maintaining menu cleanliness and possessing knowledge of menus and daily specials are key. Proactively addressing customer special requests and communicating needs to management and servers is required. Awareness of all dining room activities and knowledge of safety/guest liability procedures are important. Use of radios with headsets and earpieces may be utilized for communication, and proper telephone etiquette is mandatory. A thorough understanding of departmental and property offerings, including venue menus, outlet concepts, promotions, and specials, is expected. Adherence to federal, state, and local laws and regulations is also required, along with performing other assigned duties.

Requirements

Must be able to stand and walk for an entire shift
Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.
Ability to effectively communicate in English
Ability to work in a high-pressure environment

Nice To Haves

High school diploma or equivalent GED is preferred
Six months’ experience as a host/hostess in a high volume and/or fine dining environment preferred

Responsibilities

Maintain established company and departmental uniform, appearance, and hygiene standards at all times
Maintain a clean and organized workstation at all times.
Side work duties must be completed as assigned as well as completed in an efficient, accurate, and timely manner
Answering phones according to established standards
Booking of reservations utilizing the company reservation system
Assist with station assignments, rotation planning, and opening/closing/securing the room at shift change or according to established hours of operation, etc.
Must greet customers with a smile and a positive attitude
Maintain reservations/waitlist by creating seating plans as needed throughout the shift
Follow proper seating rotation when escorting guests to tables
Maintain cleanliness of menus
Knowledge of the menus and any daily specials offered
Must be proactive regarding customer special requests and communicating needs to manager and server.
Awareness of all activities in the dining room
Knowledge of safety/guest liability procedures for guests and employees
Use of radios with headsets and earpieces for communication may be utilized in designated outlets.
Proper telephone etiquette is mandatory.
Has thorough understanding and knowledge of departmental and property offerings and initiatives, including but not limited to venue menus, outlet concepts and locations, promotions, specials, entertainment, etc.
Adhere to federal, state and local laws and regulations
All other duties as assigned