Restaurant General Manager

Kentucky Fried Chicken•Carrollton, TX

About The Position

The Restaurant General Manager leads a restaurant team and is responsible for recruiting, onboarding, training, developing, and motivating Team Members, Shift Supervisors, and management staff. The role sets expectations for a positive, inclusive, high-performing workplace and supports employees’ growth and career advancement. The General Manager oversees customer experience, staffing and scheduling, brand standards, product rollouts, restaurant financial performance, budget management, and profitability. The role also monitors competitors and supports the restaurant’s digital presence and loyalty programs while maintaining compliance with corporate policies and Occupational Health and Food Safety standards.

Requirements

Five years of experience in restaurant or retail management, with a strong track record in people management.
Proven ability to improve performance using P&L analysis.
Proficiency with digital tools and platforms.
Exceptional written, verbal, and interpersonal communication skills.
Understanding of restaurant maintenance programs.
Commitment to KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.
Experience recognizing and motivating teams, with a successful track record in people development.
Skill in recruiting talent and training both high- and under-performing employees.
Adaptability to change and experience supporting change management.
Adherence to corporate policies and Occupational Health and Food Safety standards.

Responsibilities

Recruit, onboard, and conduct orientations for Team Members and Shift Supervisors.
Develop training plans and mentor Assistant Managers, Shift Supervisors, and Team Member Trainers; oversee training and development initiatives.
Recognize and reward strong performance while fostering equity, inclusion, and belonging.
Address and resolve workplace conflicts promptly.
Engage with customers and resolve issues to support a positive customer experience.
Schedule staff to optimize customer service.
Coach the management team on KFC brand standards and lead product rollout meetings.
Analyze restaurant financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience.
Monitor competitors and work to exceed their standards, including in digital presence and loyalty programs.
Support change management and adhere to corporate policies and Occupational Health and Food Safety standards.

Benefits

Competitive pay
Bonus eligibility
Four weeks’ vacation and additional paid time off
Tuition reimbursement and scholarship opportunities
Career advancement and professional development
Medical benefits from day one
401(k) retirement plan with 6% match
Health and wellness programs
Discounts on mortgages, vehicles, cell phones, gym memberships, and more
Free meal each shift
KFC Foundation programs, including scholarships and tuition assistance, a dollar-for-dollar savings match, and hardship assistance