About The Position

The Restaurant General Manager/Supervisor will lead the current startup restaurant location, grow it to sustainability, and then transition to a new location in the Columbia area in approximately nine months. The role involves training and transitioning between locations as the business expands. Once the fourth or fifth location opens, the individual will serve as Regional Manager overseeing the general managers at five locations. Total compensation is $55,000–$85,000 based on experience, with further growth potential. Health benefits are available, along with an additional housing benefit opportunity. The position is described as a corporate business leadership role, spearheading initiatives and maintaining operational standards for product quality, service, and brand image. The leader supports and evaluates business operations to drive profitable sales, consistent brand adherence, and a strong business ecosystem.

Requirements

  • At least 5 years of experience in fast food or fast-casual restaurant management and/or successful multi-unit restaurant management.
  • Proven record of high achievement and success in a competitive business segment.
  • Leadership skills and a results-driven mentality.
  • Strong decision-making and strategic-thinking abilities.
  • Proficient financial management skills and understanding of departmental budgets and fiscal responsibilities.
  • Thorough knowledge of restaurant operations, company policies, and procedures.
  • Strong interpersonal skills and ability to build relationships.
  • Oral and written communication skills, including presentation and training-session abilities.
  • Computer proficiency with Excel, Word, Adobe, and PowerPoint.
  • Adherence to company policies and professional standards, with a respectful and collaborative approach.
  • Empathy, customer focus, accountability, pride in work, initiative, and teamwork.

Nice To Haves

  • Experience in franchise operations.

Responsibilities

  • Manage the startup restaurant location and grow it to sustainability.
  • Transition to and help establish new Columbia-area locations as they open.
  • Upon the opening of the fourth or fifth location, oversee the general managers at five locations as Regional Manager.
  • Manage scheduling, orders, and inventory.
  • Train employees to become assistant managers and assistant managers to become general managers.
  • Ensure training meets at least company standards.
  • Oversee facility and equipment maintenance, including interior and exterior cleanliness.
  • Keep total labor costs between 19% and 22% and food costs between 26% and 28%; combined labor and food costs should be less than 50% and must not exceed 55%.
  • Work the line during peak hours from 5–8 every Friday, Saturday, and blackout day.
  • Attend weekly company meetings and monthly management meetings.
  • Deliver fanatical customer service by treating every order as if it were for one's own family and correcting mistakes without excuses.

Benefits

  • Health benefits available.
  • Additional unique housing benefit opportunity.
  • Further growth potential.
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