Restaurant Front-of-House Support Staff
About The Position
As a member of the Front-of-House Support Team, the employee helps deliver a gracious, welcoming experience for every guest. This collaborative position supports the Dining Room and Wine Bar in a variety of capacities, including Host/Hostess, Food Runner, and Busser. Duties may overlap or be reassigned according to operational needs, and other reasonable, related duties may be assigned by a supervisor or management. The employee is expected to model Ojo Caliente Holdings, Inc. Core Values: Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect, and Teamwork. The role involves welcoming and assisting guests, coordinating reservations and dining-room seating, delivering food and beverages, supporting servers, preparing and maintaining dining and bar areas, and collaborating with kitchen staff, managers, dishwashers, and other team members. The work takes place in a fast-paced restaurant and resort setting, with regular guest interaction and flexible scheduling that includes evenings, weekends, and holidays. Staff must be comfortable working outdoors and navigating uneven ground, varied terrain, multiple stairs, and unpredictable weather.
Requirements
- Previous restaurant or hospitality experience preferred; resort experience is a plus.
- Valid New Mexico Food Handler Permit required.
- Flexible availability, including weekdays, weekends, evenings, and holidays.
- Ability to stand or move products throughout an eight-hour shift.
- Ability to lift up to 50 pounds and work safely around heat, steam, noise, cleaning chemicals, and wet or slippery surfaces.
- Strong manual dexterity and sensory awareness.
- Ability to follow verbal and written instructions.
- Consistent attendance and punctuality.
- Ability to meet uniform, grooming, and hygiene standards.
- Excellent communication, organizational, and interpersonal skills.
- Warm, courteous, and professional demeanor.
- Ability to remain composed under pressure.
- Strong teamwork and collaboration skills.
- Ability to work independently in a fast-paced environment.
- Comfort working outdoors and navigating uneven ground, varied terrain, and multiple stairs in unpredictable weather conditions.
Nice To Haves
- Resort experience.
- Alcohol Server Permit.
Responsibilities
- Greet guests, manage reservations and seating, and maintain a tidy, inviting lobby area.
- Make and edit reservations based on availability.
- Communicate with servers, kitchen staff, and the Manager-on-Duty to support smooth service.
- Provide menus, answer questions about the restaurant and resort, and assist with guest inquiries.
- Manage the dining-room seating plan and waitlist to balance efficiency and service quality.
- Thank guests upon departure and invite them to return.
- Complete assigned side work.
- Deliver food and beverage items accurately and promptly, checking that orders are plated correctly and meet guest expectations.
- Support servers by delivering items, replenishing beverages, and assisting with special requests.
- Coordinate with servers, kitchen staff, and managers during service.
- Help verify and package to-go orders.
- Set, reset, and clear tables and prepare and maintain dining and bar areas.
- Polish glassware and flatware and replenish table settings and service stations as needed.
- Maintain cleanliness of tables, chairs, and floors during service.
- Collaborate with dishwashers and other team members to maintain the availability of clean service items.
- Perform other reasonable, related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
