Restaurant Front of House Supervisor

Chetola Resort • Blowing Rock, NC

9d • Onsite

About The Position

Haven is a new chef-driven restaurant in Blowing Rock, North Carolina, seeking founding front-of-house team members. Backed by Chetola Resort, Haven offers the excitement of a restaurant opening with the stability of an established hospitality destination. We are building a service team focused on professionalism, curiosity, warmth, accountability, and continuous learning to create remarkable guest experiences and a strong career path. This role is an opportunity to join before opening and help shape service standards, leadership culture, operating systems, guest experience, and the identity of Haven from the ground up. As a founding leadership team member, you will be critical in bringing the vision to life, developing the team, and setting standards for future leaders. Haven's menu is rooted in Appalachian cuisine, showcasing hyper-seasonal ingredients with global influences and modern techniques. As a Restaurant Supervisor, you will translate the culinary vision into an exceptional guest experience by coaching the service team, leading by example, ensuring operational excellence, solving problems, and fostering an environment where guests and team members feel cared for. You will work closely with culinary and leadership teams to ensure every detail reflects Haven's standards. We seek leaders with strong leadership potential, humility, curiosity, professionalism, emotional intelligence, attention to detail, and a passion for developing others.

Requirements

• Previous leadership or supervisory experience in a full-service restaurant environment preferred
• Strong serving experience with demonstrated leadership potential will also be considered
• A genuine passion for hospitality and developing others
• The ability to lead by example while building trust, accountability, and teamwork
• Excellent communication, interpersonal, and conflict resolution skills
• Strong organizational skills and the ability to prioritize effectively in a fast-paced environment
• The ability to remain calm, composed, and solutions-focused under pressure
• Strong attention to detail and commitment to operational excellence
• Curiosity about food, beverage, ingredients, seasonality, and culinary technique
• The ability to learn, coach, and confidently communicate detailed menu and beverage knowledge
• Sound decision-making skills and the confidence to solve problems independently when appropriate
• A collaborative leadership style with deep respect for both front- and back-of-house teams
• Reliability, accountability, professionalism, and a strong work ethic
• Comfort giving and receiving constructive feedback with a commitment to continuous improvement

Nice To Haves

• Experience in fine dining, tasting menu, farm-to-table, wine-focused, or other chef-driven restaurants

Responsibilities

• Lead each shift by setting the tone for hospitality, professionalism, teamwork, and operational excellence
• Coach, mentor, and support front-of-house team members through real-time feedback and ongoing development
• Deliver warm, genuine, and memorable guest experiences while ensuring every guest receives exceptional service from arrival through departure
• Lead by example on the dining room floor, stepping into service whenever needed to support the team and guests
• Oversee daily front-of-house operations, ensuring smooth communication between the dining room, bar, host stand, and culinary team
• Maintain awareness of reservations, seating flow, pacing, wait times, staffing levels, and overall dining room performance
• Resolve guest concerns with professionalism, empathy, and sound judgment while turning service recovery opportunities into memorable experiences
• Develop comprehensive knowledge of Haven's menu, ingredients, sourcing, preparation methods, beverage offerings, and service philosophy
• Coach team members on menu knowledge, storytelling, hospitality standards, and guest engagement
• Ensure service is executed with consistency, urgency, accuracy, attention to detail, and care
• Monitor cleanliness, organization, appearance, and readiness throughout all front-of-house areas
• Uphold and reinforce standards for food safety, sanitation, responsible alcohol service, and workplace safety
• Assist with opening and closing procedures, daily checklists, inventory controls, cash handling, and operational reporting as assigned
• Participate in hiring, onboarding, training, performance coaching, and ongoing development of team members
• Provide thoughtful feedback as service systems, operating procedures, and hospitality standards are developed and refined throughout the opening process

Benefits

• Leadership growth and advancement opportunities
• Comprehensive leadership, hospitality, menu, ingredient, and beverage education
• Access to exceptional local farms, artisans, producers, and regional products
• A professional restaurant environment centered on hospitality, excellence, teamwork, and continuous learning
• Meaningful influence over the systems, standards, and culture we build together
• Ongoing leadership coaching and professional development
• Scheduling practices designed to support work-life balance whenever operationally possible
• The opportunity to help launch one of the High Country's most exciting new restaurant concepts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed